Green Cross Global
Senior Customer Success Manager
Get notified of more jobs like this · No spam, ever
How your CV stacks up
Upload your CV to see how well it fits this job role
?%
Pay: £30,000.00-£37,500.00 per year
About Us
Green Cross Global is the UK's highest-rated Health and Safety training provider, trusted by major brands including Amazon, ASDA, BT, Coca-Cola, Tesco, and many others. We deliver accredited training in First Aid, Mental Health, Fire Safety, and more - backed by excellence, value, and a commitment to safer workplaces.
As our client base continues to grow, we're looking for someone to lead our Customer Success function - owning our most important relationships personally, and setting the direction for how we look after and grow every client.
The Role
As Senior Customer Success Manager, you'll head up Customer Success. You'll be the trusted advisor for our Strategic accounts (our largest clients), lead a small team of Customer Success Managers and Associates, and own the strategy for retention and growth across our existing customer base.
This is not reactive account admin - this is senior, hands-on relationship leadership. One day you'll be running a business review with one of our biggest clients; the next you'll be shaping the account strategy for the whole team. You'll report directly to the Managing Director and sit within the senior leadership team, acting as the voice of the client inside the business.
This is a remote position - anywhere in the UK - with occasional travel to client sites for review meetings and relationship-building. Mileage, accommodation, and meal expenses are fully covered.
Reasons to use Rodeo
Start with a chat, not a search bar
Grad scheme, placement, apprenticeship? Not sure what you want yet — that's fine. Your agent talks it through with you and turns "I have no idea" into a shortlist.
It searches the market for you
Every day your agent scans the market matching roles against what actually matters to you, not just keywords on a CV.
Only hits
No noise. No "maybe this fits." Just roles with a clear explanation of why they're right — and where to focus when applying.
Key Responsibilities
- Own our Strategic accounts, acting as their primary point of contact for bookings, reviews, renewals, and growth.
- Lead and line-manage the Customer Success team, setting clear priorities and developing the people in it.
- Build and maintain strong relationships with decision-makers, training managers, and operational stakeholders at large UK organisations.
- Establish and run structured quarterly business reviews across the team, using a consistent approach so nothing gets lost.
- Drive renewals, expansion, and cross-sell across the wider Green Cross Global portfolio (First Aid, Mental Health, Fire Safety, e-learning, etc.) - most of our clients buy one product category from us, and you'll lead the push to change that.
- Monitor account health across the whole customer base, proactively addressing risks before they become issues, and lead win-back activity on lapsed clients.
- Manage the handover of accounts from the Business Development team after their first 12 months, and work closely with Sales on tier-based account ownership.
- Track and report on portfolio KPIs - retention, growth, NPS, and account profitability - for your accounts and the team's.
- Build client advocacy: referrals, testimonials, case studies, and a client loyalty scheme.
- Feed client insights back into the business to inform product, service, and commercial decisions.
- Maintain clean and accurate data in our systems.
Get help with your application
Your very own career expert that helps elevate your application to the next level.
What You'll Bring
- 6+ years experience in customer success, account management, or client services within a B2B environment, with at least some of that at a senior level.
- Experience line-managing a small team and getting the best out of them.
- Proven track record of retaining and growing a client portfolio, with measurable commercial impact.
- Strong commercial instinct - comfortable spotting expansion opportunities and having value-led conversations.
- Excellent relationship-building skills, with the ability to engage stakeholders from operational contacts up to senior leadership.
- Highly organised, with the ability to manage multiple accounts, a team, and competing priorities.
- Confident communicator, both written and verbal, with strong presentation skills.
- Understanding of the Health & Safety training sector is a bonus - but not essential.
Why Join Us
- 4-day workweek: full pay, better balance.
- Company pension.
- Volunteering days and training allowance.
- Enhanced parental pay.
- Flexible, high-autonomy role with a genuine seat at the leadership table.
Ready to lead lasting client partnerships and grow with us? Apply now and help shape the future of workplace training in the UK with Green Cross Global.
Benefits
- Company pension
- Paid volunteer time
- Sick pay
- Work from home
Work Location: Remote
“It took my CV and asked me questions relevant to understanding what kind of jobs to suggest for me. Suggestions were almost perfect. Jobs were exactly what I’ve been looking for.”
Jessica, London
Skills
Location