What experience do you need to Be Remarkable in this position?

• 4–6+ years of experience required in Customer Success, or Strategic Account Management role, supporting enterprise customers.
• 2-4 years of experience required in eCommerce or the composable ecosystem, with a strong preference for working with SaaS and on-premise products.
• Proven experience managing complex enterprise accounts with multiple stakeholder types, including executive-level decision-makers and influencers.
• Demonstrated success owning and executing enterprise renewals and expansion motions, including stakeholder alignment, negotiation, and timely execution.
• Experience managing a portfolio or book of business with a measurable track record of driving retention, growth, and customer outcomes.
• A strategic, customer advocacy mindset to identify risk early, diagnose root causes, and propose effective solutions.
• Proven ability to build trusted relationships, develop customer champions, and influence direction and decisions across organizations.
• Data-enabled approach to Customer Success, with experience leveraging metrics, analytics, and insights to drive action.
• Excellent communication, presentation, and writing skills, with the ability to clearly articulate value and outcomes.
• Demonstrated ability to operate effectively in a dynamic environment, with a strong bias toward learning, adaptability, and continuous improvement.
• Entrepreneurial mindset with comfort taking ownership and exercising judgment.

If this sounds like the kind of work and team you’ve been looking for, we’d love to hear from you. You don’t need to check every box on the list. We value who you are and how you work just as much as what you already know.

About Elastic Path

Who We Are:

Elastic Path is on a mission to break through the barriers that prevent commerce leaders from delivering extraordinary shopping experiences. Today, that means making Composable Commerce accessible to all brands by reducing the cost, time, and overall risk of implementing and managing a multi-vendor approach. With Elastic Path, both business and tech teams are able to innovate on their own terms, fully embrace composability, and in turn, never compromise on what’s possible. Learn more at www.elasticpath.com.

Be Open. Be Remarkable. Be the Team. Be the Customer. The values we live by.

The Perks?

We go the extra mile to provide you & your family with exceptional benefits, wherever you may be located.

• This includes paid vacation and sick leave, stock options, full extended health, dental and additional coverages.
• You’ll get access to annual stipends for your own professional development, remote working and more.
• We are a remote-first company, giving you the flexibility to work where you're most productive—supporting better work-life balance, fewer commutes, and greater focus.
• When in-person connection adds value, you'll have access to a shared workspace for optional collaboration, connection, or a change of scenery.
• We provide solutions to bring all teams together for collaboration and connection throughout the year.
• We have a Work from Anywhere program that gives you the freedom to work from anywhere in the world. Talk about travel perks!
• Outstanding Company Culture - Certified Great Place to Work organization in Canada, US and UK

You can check out all this and more about us on our careers page.

Salary Range & Description

Base salary of £85,000 to £100,000, plus a performance-based commission structure with uncapped earning potential above target.

At Elastic Path, we are on a mission to provide pay transparency and share information freely and openly whenever possible.

We publish the base salary range so candidates can see where they'd likely land in it before applying. Our salary ranges are country-specific and are based on national market data. Compensation is determined by each candidate's education, experience, knowledge, and skills, along with internal equity across the team and alignment with market data.

Apply Now!

We want to be upfront about the role AI plays when you apply to join our team. We may use AI tools to support parts of our hiring process, such as interview note-taking, application review, or candidate assessment. AI is there to support our team, not make decisions for them. A qualified member of our People and Culture team is involved at every stage, and all hiring decisions are made by a person.

Elastic Path is an equal opportunity employer and prohibits discrimination and harassment of any kind. We value and celebrate diversity in its many forms, and we strive to provide an inclusive and safe workplace where each person feels respected, supported, and accepted, however they choose to identify. If you have any questions about how we hire, please reach out to our People and Culture team at jobs@elasticpath.com.

Disclaimer: Please be aware of targeted employment scams. If you are being considered for a position with Elastic Path, you will always receive direct communications from us via our ATS Bamboo or our personal Elastic Path domain email addresses: firstname.lastname@elasticpath.com.