Charlotte Tilbury
Senior Customer Supply Chain Manager
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Senior Manager – Customer Supply Chain (EMEA) | Charlotte Tilbury Beauty
🔹 About Charlotte Tilbury Beauty
Founded in 2013 by British makeup artist and beauty entrepreneur Charlotte Tilbury MBE, this brand revolutionised global beauty, simplifying makeup for all with intuitive, inclusive, and gifting-friendly solutions.
Today, Charlotte Tilbury Beauty is a 50+ market powerhouse with 2,300+ employees—the Dream Team—behind a dynamic growth trajectory. We scale strategically, fuse innovation with market-leading tech, and foster a culture of collaborative challenge, disruption, and shared ambition.
Join us in delivering unparalleled commercial success—and scale into new frontiers with the right talent.
🔹 About the Role
In Supply Chain, you’ll witness our products come alive—from their origins to direct touchpoints with consumers. Here, you’ll voice the customer’s needs internally and act as the bridge between:
- Sales & Marketing
- Finance
- Operational units
As Senior Manager for Customer Supply Chain (EMEA), sharpen efficiency in Order-to-Cash (O2C) and fulfilment for our evolving skincare and cosmetics portfolio. Your mission:
- Optimise service levels across diverse regions (UK, Europe, Middle East, Australia).
- Strive for excellence in short/medium (S&OE) term demand forecasting.
- Master today’s beauty challenges—fast-moving trends, lean product lifecycles, tech systems, and customer-individualized processes.
Internally, you’ll execute:
✔ Tech integration – Work with NetSuite/SAP, plus customer-interface systems. ✔ Cross-channel excellence – Retailer partnerships, franchises, direct-to-consumer channels. ✔ Complex trade-off management – Availabiity, balance, costs, and tech alignment.
🔹 Responsibilities
Leadership
- Develop, mentor, and improve our Customer Supply Chain team—planners and managers—focusing on cost optimization and client-centric excellence.
- Champion a proactive, predictive model (vs. transactional problem-solving), implementing root-cause analysis for every service setback.
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Business Partnerships
- Campaign bi-weekly business reviews with key retailer/wholesale accounts.
- Collaborate in SISO reviews and joint sessions with commercial teams to fine-tune forecasts, promotions, and new-channel rollouts.
Operational Excellence
- Drive best-in-class fulfilment with on-time, full-delivery rates (OTIF).
- Tightly govern the order-to-sales and returns cycle(reducing TN% and discrepancies by simplifying returns).
- Root out hidden-cost line items like poor-fit pallet structure & cost-of-delivery penalties.
Data & Analytics Integration
- Transform sparse data into actionable insights—leverage ERP (NetSuite/SAP) and business intelligence tools.
- Monitor inventory health at retail, service-level KPIs, and operational efficiency.
🔹 Who You’ll Work With
You’ll report directly to: EMEA Supply Chain Director
🔹 About You
You’re ready to thrive in our high-energy, fast-changing environment with deep technical expertise and customer-first execution. Essential qualifiers:
📊 Technical Skills
- Advanced Excel (Pivot Tables, build your own dashboards, data analysis).
- Experience with SAP* (training provided for specific toolsets).
💡 Business Acuity
- Proven ability to simplify complex data and turn it into strategic recommendations.
- Strong numeracy and logical reasoning with an analytical eye for patterns and trends.
👥 Collaboration & Influence
- Rock relationships—with a balanced mix of scientific rigor and business intuition.
- Inspire teams, drive end-to-end continuous improvement, and own customer satisfaction.
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*_{* While SAP is our primary system, training will be provided. Flexibility to learn new systems is a key adeptitude.}__
🔹 Culture Fit
Charlotte Tilbury Beauty’s success runs on a core philosophy—we nurture a global #DreaamTeam mindset:
- Embrace change, take initiative, break through challenges.
- Own both mistakes and opportunities as co-leaders.
Maybe your journey started here or is still evolving—our values will adapt as much as yours do. Here, your dreams accelerate together with others.
🔹 Why Join Us?
Our Purpose
Empowering everyone to be the “best version” of themselves—this fuels our brand mission—we’ll backup that with an employee-first culture.
By Law & Principles
We celebrate diversity because it’s where innovation lives. By hiring teams from all walks of life, we deliver better for customers, colleagues, career givers—and people applying.
The Perks
- Join our #DreaamTeam via a hybrid work model with flexibility.
- Complete security: Rest easy with pension benefits and life assurance.
- Time Off – 25+ days holiday plus bank holidays, plus a bonus birthday day.
- Work-Life Balance – Extra perks like Employee Assistant Programs + Medicash.
- Inclusive Leave Policies – Caregivers, parents and thriving families backed every step.
- Connect – Whether it’s workplace dog days or colleague socials (virtual or IRL).
- Industry-relevant perks: Concessional rates **(discounted products/merchandise) and gifting perks.
👉 Ready to Transform?
Explore life at Charlotte Tilbury Beauty—visit our LinkedIn page and join one legend-worthy journey.
Responsibilities listed are direct from job expectations; skills/backgrounds are reflective of a starting point—not a fixed mold. We welcome explorers.
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