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We are HCLTech
One of the fastest-growing large tech companies in the world and home to 220,000+ people across 60 countries, supercharging progress through industry-leading capabilities centered around Digital, Engineering, and Cloud.
The driving force behind that work, our people, are diverse, creative, and passionate, raising the bar for excellence on a regular basis. We, in turn, work hard to bring out the best in them as we strive to help them find their spark and become the best version of themselves that they can be.
If all this sounds like an environment you’ll thrive in, then you’re in the right place. Join us on our journey in advancing the technological world through innovation and creativity.
Role: Senior Delivery Unit Head / Leader – DFS
Role Overview:
We are seeking a seasoned and strategic Senior Delivery Leader as Delivery Unit head with a strong focus on managing large client accounts in the Financial Services domain. The ideal candidate will have extensive experience in client-facing delivery leadership, P&L ownership, and driving transformation programs across geographies. This role demands a hands-on leader who can manage complex engagements, build strong client relationships, and ensure delivery excellence while driving business growth.
Key Responsibilities:
Client Delivery & Engagement
- Lead large-scale delivery programs for key insurance clients, ensuring alignment with contractual commitments, timelines, and quality standards
- Identify and mitigate delivery risks, escalate critical issues, and ensure timely resolution
- Serve as the primary point of contact for client stakeholders, including CXO-level executives, ensuring high satisfaction and long-term engagement
- Drive digital transformation initiatives in the insurance space, leveraging DFS capabilities and industry best practices
- Support strategic initiatives including innovation pilots, and GTM activities
- Represent the account in leadership forums and contribute to growth strategy
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P&L Ownership
- Own and manage the full P&L for the respective Account, ensuring profitability, cost control, and revenue growth
- Monitor financial performance, forecast budgets, and implement corrective actions as needed
- Collaborate with finance and business teams to align delivery outcomes with strategic goals
Strategic Leadership
- Support sales and pre-sales teams in bid defense, solutioning, and proposal development
- Identify growth opportunities within existing accounts and contribute to new Business opportunities
Governance & Compliance
- Ensure delivery governance, risk management, and compliance with internal HCL and client-specific standards
- Drive continuous improvement initiatives across delivery processes and tools
People Leadership
- Build and lead high-performing delivery teams across geographies
- Partner with HR and TAG teams for Talent Management and development, Talent Acquisition and retention strategies
- Foster a culture of accountability, innovation, and collaboration
Must have skills and experience:
- Minimum of 15+ years of experience in IT delivery, with a strong focus on the insurance domain and digital finance services
- Proven track record of managing large client accounts and complex delivery programs in insurance or finance environment
- Strong client-facing experience with excellent communication and stakeholder management skills, both in French and English
- Demonstrated strong experience in P&L ownership (>50M$ annual PnL), financial planning, and business growth
- Deep understanding of insurance industry trends, regulatory requirements, and digital transformation
- Knowledge of French labor laws and compliance in IT service delivery
- Willingness to travel across Europe and Offshore as required
- French and English fluency (min. C1 level) is mandatory
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Good to have skills and experience:
- Experience in Agile delivery models and transformation programs
- Experience in overseeing large Digital Workplace operational management and transformation
- Familiarity with cloud platforms (AWS, Azure, GCP) and modern enterprise architectures
- Exposure to data analytics, AI/ML use cases in insurance
- Experience in vendor management and contract negotiations
Possible certifications to choose from or add as required
- Project Management Professional (PMP) – PMI
- ITIL 4 Foundation / Intermediate – AXELOS
- Certified ScrumMaster (CSM) – Scrum Alliance
- Certified Business Relationship Manager (CBRM) – BRMI
- Certified Information Systems Auditor (CISA) – ISACA
- SAFe® Agilist / Agile Certified Practitioner (PMI-ACP) – for Agile environments
- Microsoft Certified: Azure Solutions Architect Expert or AWS Certified Solutions Architect
Location: Watford, UK (Full Onsite, with occasional travel across Europe, Offshore if required)
Languages Required: Fluent in English (min. C1)
Employment Type: Full-time, Senior Leadership Role
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