hedgehog lab
Senior Delivery Manager
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Type: Full-time, Permanent
Location: UK-based (flexible home, office, or hybrid working)
Offices: Edinburgh, Newcastle, Leeds, Manchester, London
The Role
Delivery is where our client work succeeds or slips, so we're investing in the team and looking to grow it further. This role sits right at the centre of that, leading complex client engagements and helping shape how the function works as we scale.
You'll own complex digital delivery for our clients, the sort where expectations are high, the problem isn't fully defined, and the outcome matters.
You'll step into ambiguity, make the call, and keep things moving. You'll build relationships clients trust and rely on.
Not all of your time will be client-facing. You'll help drive our own initiatives, shape how the function works as we grow, and have a real say in where it goes next.
A lot of what we do sits in complex, regulated settings, including public sector work, so if you've delivered in those environments you'll feel at home here.
What You'll Do
- Lead end-to-end delivery of complex digital products, programmes, and transformations
- Own outcomes across planning, governance, risks, and dependencies
- Take hold of engagements that have drifted and get delivery back on course
- Act as the senior delivery voice with clients, guiding decisions and challenging when needed
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What You'll Bring
- Strong experience in roles like Delivery Manager or Senior Project Manager, leading engagements across multiple teams
- A track record of owning outcomes rather than coordinating activity
- Proven ability to take on a difficult engagement and turn it around
- A consultative approach. You challenge and guide clients, and know when to hold a line and when to flex
This role reports to our Head of Delivery and you'd typically be accountable for one or more concurrent client engagements at any time.
Nice to have
- Public sector delivery experience, or experience in similarly regulated, high-scrutiny settings. Our team's public sector exposure is limited, so this background would be genuinely useful, but strong delivery capability matters more
- Programme management experience. It's a plus, not a must. This is a delivery management role at its core
Where You'll Work
Whilst there's no set number of days you're required to be in the office each week, we really value spending time together in person, both as a team and with our clients.
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There will be times when we'll need you to be in one of our offices or at a client site for important meetings, workshops and key moments.
To make that work, you'll need to be based within 50 miles of one of our offices in Edinburgh, Newcastle, Leeds, Manchester or London.
About Hedgehog Lab
We're a digital product consultancy with 20 years of experience, helping organisations solve complex problems through technology, design, and delivery. We're a certified B Corp, which means we're held to real standards on how we treat our people, our clients, and the world around us. You'll find our teams across Newcastle, Leeds, Edinburgh, Manchester, and London.
Benefits
- 28 days annual leave plus bank holidays
- 5 Impact Days for learning, innovation, or volunteering
- Flexible working environment
- Enhanced parental leave
- Annual wellbeing budget + 2 wellbeing days
- Mental health support
- Company Mac
Ready to apply?
Submit your application below.
Please note: we're unable to offer visa sponsorship for this role.
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