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Senior Delivery Manager
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Senior MLS Delivery Manager – Finance & Projects
Location: London / Manchester / Birmingham / Leeds / Edinburgh / Glasgow
Working Model: Hybrid working: 3 days in the office, 2 days WFH
Compensation: Competitive salary + benefits
Company: Managed Legal Services
About the Role
International Law Firm
Paralegal Manager. Legal Team Leader. Senior Paralegal. Legal Operations professional.
If you're ready to take your experience managing legal teams into a more strategic, commercially focused leadership role, this could be an opportunity worth exploring.
We're partnered with a leading international law firm seeking a Senior MLS Delivery Manager to join its expanding Centre of Excellence.
Responsibilities
The successful candidate will oversee several legal delivery teams across Finance & Banking and Construction & Projects, while helping shape how legal services are delivered to lawyers and clients globally.
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You'll be responsible for helping develop the firm's wider Managed Legal Services offering, including:
- Managing multiple legal delivery teams and ensuring consistently high service levels
- Developing scalable legal service delivery models
- Leading people development, career frameworks, and succession planning
- Building relationships with senior stakeholders and lawyers
- Supporting client solutions, RFPs, and pitches
- Owning utilisation, profitability, forecasting, budgets, and operational KPIs
- Driving process optimisation and continuous improvement
- Leading the adoption of legal technology and AI-enabled solutions
- Using data and operational insight to improve service delivery
- Supporting strategic workforce planning and team growth
- Directly managing paralegals where required
Requirements
- Strong experience managing paralegal or legal delivery teams
- Proven people leadership experience, including coaching, performance management, and talent development
- A strong understanding of legal service delivery and operational efficiency
- Experience delivering transformation or continuous improvement projects
- Confidence working with senior stakeholders, lawyers, and clients
- Commercial awareness and experience with budgets, forecasting, and performance metrics
- An interest in how technology and AI can transform legal service delivery
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Experience within finance, construction, or projects would be particularly useful, including areas such as project finance, transaction/completion support, ancillary documentation, transaction bibles, investment funds, or pensions.
Next Steps
If you're currently a Paralegal Manager or Team Leader and want to move into a role combining people leadership, legal operations, client delivery, and transformation, apply now!
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