University College London Hospitals NHS Foundation Trust
Senior Digital Communications Officer
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Communication and MDT Working
A significant part of the role involves communicating complex, sensitive information to patients, parents and carers — including diagnosis of hearing loss, implant suitability, and managing expectations. This includes joint working with speech and language therapists, psychologists, teachers of the deaf, and ENT/AVM consultants, as well as liaising with CI manufacturers and external agencies.
Management and Leadership
The post holder takes responsibility for day-to-day organisation within the paediatric CI service — including rostering, managing leave and sickness, stock ordering, and ensuring sufficient clinical cover. They line manage junior staff through supervision, appraisal, and objective setting, and support recruitment.
Education and Research
Training and supervising junior audiologists and students is expected, as is contributing to audit, research, and CPD. There is an expectation of presenting or publishing at a national or international level over time.
Operational
Timely and accurate record-keeping in Trust systems (Epic, AuditBase etc.), report writing for GPs and local caregivers, monitoring waiting lists and referral trends, and ensuring equipment calibration and health and safety compliance.
Research Communications Role
Take a lead in planning, designing and producing digital and print content to share the innovative research taking place across the UCLH and UCL Joint Research Office (JRO) and the BRC.
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- Create and edit photographic and video content and oversee contractors on media projects.
- Support design of digital and print communications materials for staff across the JRO.
- Write and publish news stories, newsletters, social media posts, UCLH intranet and new channels, such as digital screens across our hospitals.
- Work with the Research Communications Manager to implement a new research communications strategy, with a focus on supporting research inclusion and growing our commercial research portfolio.
- Embed consistent and meaningful evaluation of digital engagement and social media.
- Proactively monitor trends in digital engagement and social media use across central government, the NHS, the wider public sector and elsewhere to identify and then apply best practices.
- Support team members with the planning, promotion and delivery of community engagement events and research open days.
About UCLH
University College London Hospitals NHS Foundation Trust (UCLH) is one of the most complex NHS trusts in the UK, serving a large and diverse population. We provide academically led acute and specialist services, to people from the local area, from throughout the United Kingdom and overseas. Our vision is to deliver top-quality patient care, excellent education, and world-class research.
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Services Provided
We provide first-class acute and specialist services across eight sites:
- University College Hospital (incorporating the Elizabeth Garrett Anderson Wing)
- National Hospital for Neurology and Neurosurgery
- Royal National ENT and Eastman Dental Hospitals
- University College Hospital Grafton Way Building
- Royal London Hospital for Integrated Medicine
- University College Hospital Macmillan Cancer Centre
- The Hospital for Tropical Diseases
- University College Hospital at Westmoreland Street
We are dedicated to the diagnosis and treatment of many complex illnesses. UCLH specialises in women’s health and the treatment of cancer, infection, neurological, gastrointestinal and oral disease. It has world class support services including critical care, imaging, nuclear medicine and pathology.
Sustainability Commitment
We are committed to sustainability and have pledged to become a carbon net zero health service, embedding sustainable practice throughout UCLH. We have set an ambitious target of net zero for our direct emissions by 2031 and indirect emissions by 2040.
Contact Information
For further details / informal visits contact:
- Name: Matthew Chorley
- Job title: Research Communications Manager
- Email address: m.chorley@ucl.ac.uk
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