Strata
Senior Digital Delegate Manager
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Job Title: Senior Digital Delegate Manager
Location: London and Brackley - Hybrid (plus travel as required)
We are Strata!
Imagine being part of a fast and exciting brand experience agency whose clients include specialists in new technology, creators of some of the most stunning electric vehicles on the planet, financial institutions, and global leaders in pharmaceutical solutions. As an agency, we elevate these brands and make them heard through immersive and memorable virtual and face 2 face experiences.
As a people-first business, we encourage ambition, support and reward. We’re always listening and open to your ideas, just as we do with our clients.
Our name? It’s Strata, an agency on a mission to be the very best. This means we always want to hear from the very best creative and intelligent souls who genuinely believe that every moment matters.
Job Overview
The Senior Digital Delegate Manager is a hybrid role combining the technical expertise of a Digital Solutions Manager with the operational leadership and delegate experience focus of a Senior Delegate Manager. The role leads complex digital and delegate management projects across Strata's event portfolio, creating a seamless journey from registration and communications through travel, accommodation, onsite delivery and post-event reporting.
Working closely with clients, Project Managers, Delegate Management teams, suppliers and internal stakeholders, the Senior Digital Delegate Manager owns the end-to-end delivery of registration platforms, event apps, email communications, delegate logistics, onsite digital solutions and accurate event data. The role combines hands-on platform expertise with senior project ownership, client counsel, mentoring, commercial awareness and continuous improvement.
The Senior Digital Delegate Manager plays a key role in developing Strata's integrated digital and delegate management offering by identifying practical innovations, improving processes and helping teams use technology and data to strengthen the delegate experience and event outcomes.
Success in this role will be measured through reliable delivery of complex projects, client and delegate satisfaction, data accuracy, commercial control, quality and compliance, team development, innovation adoption and contribution to continuous improvement.
Experience of working with pharmaceutical clients in the events industry is desirable.
Key Responsibilities
Integrated Project Leadership
- Lead end-to-end digital and delegate management delivery for high-profile, complex or strategically important events across multiple client accounts.
- Act as the main operational and technology point of contact for clients, Project Managers, internal teams and suppliers.
- Translate event objectives and delegate requirements into robust delivery plans, platform specifications, communications schedules, logistics processes and reporting outputs.
- Own project timelines, dependencies, risks and quality controls, ensuring work is delivered on time, within scope and to the required standard.
Digital Solutions Delivery
- Build, configure, test, deploy and manage registration websites, event apps, email communications, virtual and hybrid platforms, badging, check-in and other onsite event technologies.
- Develop and maintain detailed platform plans covering functionality, content, data capture, user journeys, integrations, testing and delivery milestones.
- Conduct and oversee comprehensive quality assurance testing, ensuring solutions meet client objectives, brand guidelines, accessibility requirements and client-specific compliance standards, including Veeva where applicable.
- Provide senior-level technical support during live events and manage the resolution of critical platform or technology issues.
- Identify, evaluate and recommend technologies that improve delivery efficiency, user experience, engagement or reporting.
- Maintain quality management processes in line with ISO9001 standards.
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Delegate Management and Communications
- Lead the delegate journey from invitation and registration through pre-event communications, travel, accommodation, visa support, onsite attendance and post-event follow-up.
- Develop and manage clear, accurate and audience-appropriate delegate communications, including invitations, confirmations, joining instructions, reminders and event updates.
- Oversee complex or high-volume attendee logistics and ensure information is captured, checked and communicated accurately.
- Maintain service standards and SLA compliance across all delegate touchpoints, ensuring queries and issues are resolved promptly and professionally.
- Ensure digital platforms and delegate management processes operate as one joined-up service, with consistent data and a seamless user experience.
Data, Reporting and Compliance
- Oversee registration reports, rooming and travel reports, attendance analysis, engagement analytics and post-event reporting.
- Ensure the accuracy, integrity and consistency of event and delegate data across platforms, templates and stakeholder outputs.
- Use data to identify risks, monitor progress and provide actionable recommendations to clients and internal teams.
- Support reporting templates and data visualisation approaches that improve decision-making and demonstrate event outcomes.
- Apply GDPR, data security and best-practice data management requirements throughout the project lifecycle, including the appropriate handling of personal, dietary and accessibility information.
Client Relationship Management
- Build trusted client relationships and act as a confident advisor on event technology, delegate experience and operational delivery.
- Lead discovery sessions, platform demonstrations, project updates, logistics reviews and post-event debriefs.
- Understand client objectives and recommend practical solutions that strengthen the delegate journey and event outcomes.
- Anticipate client requirements, communicate clearly and maintain high standards across all deliverables.
- Support client retention and organic growth through proactive, dependable and insight-led service delivery.
Commercial and Supplier Management
- Contribute to proposals, pitches, briefs, demonstrations, costings and technology recommendations for new and existing business.
- Work with Project Managers to support accurate budgeting, purchase orders, supplier invoices, financial tracking and post-event reconciliation.
- Manage relationships with event technology, travel, accommodation and other delegate service suppliers as required.
- Monitor supplier delivery, resolve issues and ensure products and services meet agreed scope, quality and timing.
- Identify opportunities to improve profitability through efficient processes, appropriate technology choices and value-added services.
Team Leadership and Development
- Provide day-to-day guidance, mentoring and coaching to Digital Solutions Coordinators, Delegate Managers, Coordinators and wider event delivery teams.
- Support onboarding, training and development, sharing practical knowledge and consistent ways of working.
- Act as an escalation point for technical, logistical and delivery challenges.
- Promote collaboration and knowledge sharing across Digital Solutions, Delegate Management and project delivery teams.
Internal Collaboration and Continuous Improvement
- Partner with Project Managers, Producers, Creative, Marketing, Operations and other teams to ensure integrated event delivery.
- Participate in internal and client debriefs, capturing learnings and turning them into practical improvements.
- Develop and maintain templates, workflows, standard operating procedures and quality assurance guidance for digital and delegate delivery.
- Share relevant technology developments, platform updates, industry trends and project learnings across the business.
- Support case studies, thought leadership and marketing content that showcase successful digital and delegate solutions.
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Onsite Event Delivery
- Lead onsite registration, check-in, badging, app support, attendee helpdesk activity and other digital or delegate services.
- Coordinate onsite teams and suppliers, maintaining clear roles, escalation routes and service standards.
- Provide calm, senior leadership during live delivery and resolve operational or technical issues quickly and professionally.
- Ensure a seamless, welcoming and well-managed experience for delegates and clients.
- Travel as required to support domestic and international events.
The successful candidate must be able to demonstrate the below experience:
Knowledge & Experience
- Significant experience delivering both digital event technology and delegate management services within an events agency, venue, client-side team or event technology environment.
- Proven experience with registration platforms, event apps, email communications, onsite event technology and delegate databases.
- Proven experience managing complex attendee logistics, including travel, accommodation, visa support and onsite delivery.
- Experience leading large-scale, complex and multi-stakeholder projects from planning through reconciliation and debrief.
- Strong understanding of digital user experience, accessibility, data protection and event technology best practice.
- Experience managing suppliers and technology partners.
- Experience in pharmaceutical, healthcare, automotive or other highly regulated sectors is advantageous.
Skills & Competencies
- Exceptional project management, organisation and prioritisation skills.
- Strong platform build, testing, troubleshooting and quality assurance capability.
- Excellent written and verbal communication, with strong attention to detail, literacy and numeracy.
- Confident stakeholder management, presentation and client relationship-building skills.
- Strong commercial awareness, budgeting and reconciliation capability.
- Advanced Microsoft Excel, reporting and data handling skills.
- Sound judgement, problem-solving and decision-making under pressure.
- Ability to manage multiple projects, deadlines and competing priorities in a fast-paced environment.
- A consistent commitment to quality, accessibility, compliance and continuous improvement.
Personal Attributes
- Proactive, practical and solutions focused.
- Collaborative and supportive, with a willingness to share knowledge.
- Confident and credible with clients, colleagues and suppliers.
- Calm, adaptable and resilient during live delivery and changing circumstances.
- Curious about new technology while focused on appropriate, user-centred solutions.
- Committed to delivering exceptional client and delegate experiences.
Additional Requirements
- Willingness and ability to travel for client meetings and onsite event delivery.
- Flexibility to work outside standard business hours when required by event schedules.
Employee Benefits
- 25 days annual leave, plus usual Bank Holidays
- Birthday day off
- Private Health Insurance*
- Workplace pension scheme
- Death in service scheme
- Cycle to work scheme
- Hybrid working arrangement
- Regular social events
*\Upon successful completion of a 6-month probation period
Our Principles
We are a people-first brand experience agency with a set of core principles that guide our every action by measuring:
A win for the client
Client success is at the forefront of everything we do. We measure our success by the impact we make for our clients. We strive to exceed your expectations, delivering moments that matter with results that matter.
A win for the company
We believe in long-term partnerships and sustainable growth. When your business prospers, so does ours. Our commitment to excellence and innovation means
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