grapevinejobs
Senior Digital Experience & UX Executive
London
Posted about 13 hours ago
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Working across Marketing, Product, and Technology, you'll continuously improve customer journeys through user-centred design, customer insight, and product optimisation.
You'll own small to medium-sized product initiatives, support larger strategic programmes, and work closely with Marketing, Sales, Technology, and Content teams to deliver digital experiences that support commercial growth.
This role is ideal for someone who enjoys combining product thinking, user experience, customer insight, and creativity to solve customer problems and shape the future of ITV Studios' digital experiences.
Main Responsibilities
Championing the user, collaborating closely with the Senior Digital Product Manager, Technology Manager, and development squad, ensuring our designs are innovative, effective, and deeply user-centred with highly engaging user journeys. Your duties will include:
- Strategic Design: Own the end-to-end design process, from deep user research and problem definition to high-fidelity mock-ups, requirements definition (as Epics and User Stories) and developer hand-off and subsequent QA testing. Be the voice of the customer, articulating design decisions through user insight, commercial value, and evidence-based recommendations.
- Collaborative Agile Squad Integration: Thrive within an agile product squad, balancing user needs with commercial business objectives. Work seamlessly with product owners, technology teams, and development partners, ensuring smooth design implementation and high-quality delivery.
- Systematic & User-Centric Approach: Apply a rigorous, systematic approach to design, leveraging our existing design system and partners. Iterate based on user feedback, ensuring the product is intuitive, accessible, and commercially effective and engaging.
Catalogue Experience & Optimisation
- Own the continuous optimisation of the ITV Studios Catalogue Experience across itvstudios.com and Watch Anywhere.
- Champion customer-first thinking and shape editorial experiences that improve discovery, engagement, and commercial impact.
- Support the evolution of homepage experiences, genre destinations, collections, and programme pages, ensuring the catalogue continues to evolve alongside changing customer needs and commercial priorities.
- Partner with Marketing, Sales & Product teams to develop best practice for customer journeys, digital merchandising, and catalogue experiences.
- Identify opportunities to improve customer journeys through experimentation, customer insight, and UX thinking.
- Balance UX best practice with strong editorial judgement, ensuring customer journeys reflect commercial priorities while maintaining a premium catalogue experience.
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UX, Product Design & Delivery
- Champion user-centred design across ITV Studios' digital products.
- Create wireframes, customer journeys, prototypes, and user flows that support new product initiatives and continuous improvement.
- Manage project plans, timelines, and stakeholder communication throughout delivery.
- Support larger strategic programmes led by the Digital Products Manager, taking ownership of individual workstreams while contributing to sprint planning, backlog refinement, and roadmap execution.
Product Quality & Optimisation
- Own quality assurance across ITV Studios' digital products, ensuring new functionality is thoroughly tested prior to release.
- Coordinate functional, regression, and user acceptance testing, troubleshoot issues, and support successful product releases.
- Use analytics, customer behaviour, and user research to identify opportunities that improve customer engagement and product performance.
- Translate insight into recommendations that influence future roadmap priorities.
Catalogue Content Strategy
- Champion structured catalogue content, metadata, and editorial quality, supporting Catalogue Content Excellence and future Content Hub integration to improve content quality, reduce duplication, and create shared value across the business.
- Work collaboratively with Marketing, Content, and Technology teams to improve content governance and support a connected catalogue ecosystem.
- Support initiatives that improve reusable content, metadata, and system integration.
- Own the end-to-end delivery of small to medium-sized product initiatives, managing requirements, timelines, stakeholders, testing, and successful implementation.
Collaboration & Innovation
- Act as the customer experience champion throughout product development, ensuring every enhancement improves the buyer journey while supporting commercial objectives.
- Build strong relationships across Marketing, Sales, Technology, and Content to deliver connected digital experiences.
- Champion collaboration, innovation, and continuous improvement, bringing fresh thinking and emerging technologies into future product development.
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Skills you’ll need (minimum criteria)
- Proven experience designing customer-facing digital experiences, ideally within a B2B, SaaS, media, or content-rich environment.
- A compelling portfolio showcasing your expertise in end-to-end Product Design & Delivery, highlighting problem-solving, user-centricity, simplicity, and visual excellence.
- Experience working on websites, digital products, or customer-facing digital experiences.
- Strong UX knowledge and expertise in user-centred design, accessibility, and responsive design.
- Proficiency in design, wireframing, and prototyping tools (Figma or similar).
- Experience delivering digital projects or product enhancements from concept through to implementation.
- Experience managing quality assurance, usability testing, and product testing.
- Strong analytical and problem-solving skills, with the ability to translate customer insight into product improvements.
- Experience working collaboratively within cross-functional product teams to deliver customer-focused digital products that support commercial growth.
- Experience coordinating multiple workstreams and managing competing priorities.
- Excellent stakeholder management, communication, and presentation skills.
- A creative, curious, and innovative mindset with a passion for design, technology, and continuously improving customer experiences.
Other things we’re looking for (key criteria)
- Experience working within Agile product teams (Scrum/Kanban).
- Experience using Jira, Confluence, or similar product management tools.
- Knowledge of GA4, digital analytics, or product analytics.
- Understanding of CMS platforms, structured content, and metadata.
- Experience using Google Workspace productivity tools.
- Experience using a range of modern design and prototyping tools.
- Experience working with AI-enabled tools and emerging digital technologies.
- Interest in television, streaming, or entertainment.
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Skills
User-Centred Design
Product Design
UX Research
Wireframing
Prototyping
Figma
Agile Methodology
Quality Assurance
Stakeholder Management
Digital Analytics
Responsive Design
Accessibility
Customer Journey Mapping
Product Optimisation
Content Strategy
User Acceptance Testing
Location