You'll be responsible for:

• Monitoring site performance, coordinating operational activity, supporting trading events and promotions, identifying opportunities for improvement, and helping drive operational excellence across our global ecommerce platforms.
• Supporting the day-to-day operation and optimisation of our global ecommerce platforms, ensuring a seamless customer experience across all markets.
• Monitoring website performance and customer journeys, proactively identifying, investigating and escalating issues where required.
• Acting as a key point of contact between Digital, Customer Care, Logistics, Retail, Technology and external partners.
• Coordinating the operational delivery of key trading events, campaigns, promotions and seasonal sales.
• Managing timelines, dependencies and stakeholder communications to ensure successful launches and business readiness.
• Supporting website updates, releases and enhancements through accurate briefing, QA testing and validation.
• Producing regular reporting and analysis, identifying trends, opportunities and areas for improvement, using AI tools where relevant.
• Collaborating with internal teams and third-party providers to resolve operational, fulfilment and payment-related issues.
• Creating and maintaining operational documentation, processes and best practice guides.
• Supporting digital and omnichannel projects, driving continuous improvement across ecommerce operations and customer experience.

You’ll Need to Have:

• 2–3 years' experience in Ecommerce Operations, Digital Operations or a similar ecommerce role, ideally within fashion, lifestyle or retail.
• Experience working with multi-market, localised ecommerce websites.
• Project and stakeholder management experience, with the ability to coordinate multiple internal and external teams against tight timelines.
• Strong understanding of ecommerce operational processes, including fulfilment, customer service, payments and returns.
• Experience working cross-functionally with technology, logistics, customer care and commercial teams.
• Experience working on social selling, marketplace or concession partners.
• Strong analytical skills with the ability to interpret data and identify actionable insights.
• Experience using AI tools to support data analysis and reporting.
• Excellent communication, organisation and stakeholder management skills, with a strong understanding of timelines and the ability to balance multiple priorities at once.
• Experience using ticketing and project management tools such as Jira, Asana, Monday.com or similar.
• Experience supporting QA/UAT testing and issue resolution.

We’d Love to See:

• Enthusiastic and proactive approach, with demonstrated ability to work in a fast-paced, “self-starter” environment.
• Team player with a positive 'can-do' attitude.
• Passionate about the customer and all elements of the customer experience.
• Energetic – has a sense of urgency.
• Excellent communication, interpersonal and time management skills with the ability to build effective relationships quickly.

The Company is an equal employment opportunity employer. The Company’s policy is not to unlawfully discriminate against any applicant or employee on the basis of race, color, sex, sexual orientation, gender identity, religion, national origin, age, military status, disability, genetic information or any other consideration made unlawful by applicable federal, state, or local laws. The Company also prohibits harassment of applicants and employees based on any of these protected categories.

At Capri Holdings Limited, we are committed to providing a fair and accessible recruitment process. If you require a reasonable accommodation for the interview or application process, please contact our Talent Acquisition team at CapriTalentAcquisition@CapriHoldings.com.