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Senior Digital Product Manager
If you’re looking to take an exciting new direction with your HSBC career, an internal move can open the door to many opportunities, allowing you to take on a new challenge, and develop your skills. Bring your knowledge of our brand to a new role and grow yourself further.
We are currently seeking an experienced professional to join our team in the role of Senior Digital Product Manager.
You’ll join the Onboarding Current Account leadership team in Retail Banking and Wealth (RBW), owning the end-to-end “new to bank” current account digital onboarding journeys. Our goal is simple: make it easier for customers to open an account, while delivering the right outcomes for customers and the bank.
You’ll shape and deliver technical journey improvements that bring our Customer Onboarding Strategy to life. You’ll lead a data-led team, align stakeholders across business, technology and operations, and keep our journeys safe, compliant and performing. You’ll also take the lead on incident management for onboarding—seeing issues through to resolution, not just raising them.
A move across the business allows you to continue to access tailored professional development opportunities, and our fantastic benefits packages.
In this role you will:
- Own the current account onboarding roadmap, defining clear outcomes and measurable success
- Use customer insight and MI to spot friction, prioritise fixes, and improve conversion and experience at pace
- Identify opportunities across the market and our journeys to help us stand out in onboarding
- Drive acquisition performance through smart tactical improvements and bigger strategic change
- Lead delivery across global and local onboarding initiatives, working within RBW value stream ways of working
- Build and lead a high-performing, data-led team with a continuous improvement mindset
- Partner with Digital, IT, Ops, Risk, Legal, Compliance and Credit Risk to deliver customer-led outcomes safely
- Lead incident management for onboarding journeys and make sure root causes are resolved and embedded
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To be successful in this role you should meet the following requirements:
- Significant experience in digital product management (Digital Product Manager / Digital Product Owner / similar)
- Strong knowledge of current account onboarding journeys and what “good” looks like end-to-end
- A data-driven mindset: confident using insight/MI to diagnose issues and make decisions
- Proven ability to run a roadmap and backlog, turning strategy into deliverable outcomes
- Experience delivering at pace in complex, cross-functional environments
- Confident stakeholder management—able to influence at all levels and bring teams with you
- Strong problem-solving skills, curiosity and the tenacity to land change that sticks
- Clear, impactful communication—able to simplify complex topics for different audiences
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If you are an HSBC Contractor and wish to apply to this role, click here.
To support you with putting your best foot forward for our internal opportunities, you are invited to take advantage of our CV and Interview workshops, hosted by our Talent Acquisition team. To find out more and register to attend please click this link.
Being open to different points of view is important for our business and the communities we serve. At HSBC, we’re dedicated to creating diverse and inclusive workplaces - no matter their gender, ethnicity, disability, religion, sexual orientation, socio-economic background or age. We are committed to removing barriers and ensuring careers at HSBC are inclusive and accessible for everyone to be at their best. We take pride in being a Disability Confident Leader and will offer an interview to people with disabilities, long term conditions or neurodivergent candidates who meet the minimum criteria for the role.
If you have a need that requires accommodations or changes during the recruitment process, please get in touch with our Recruitment Helpdesk via hsbc.recruitment@hsbc.com.
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