TaskUs
Senior Director of Operations (Autonomous Mobility)
How your CV stacks up
Upload your CV to see how well it fits this job role
?%
About TaskUs
TaskUs is a provider of outsourced digital services and next-generation customer experience to fast-growing technology companies, helping its clients represent, protect and grow their brands. Leveraging a cloud-based infrastructure, TaskUs serves clients in the fastest-growing sectors, including social media, e-commerce, gaming, streaming media, food delivery, ride-sharing, HiTech, FinTech, and HealthTech. The People First culture at TaskUs has enabled the company to expand its workforce to approximately 45,000 employees globally. Presently, we have a presence in twenty-three locations across twelve countries, which include the Philippines, India, and the United States.
It started with one ridiculously good idea to create a different breed of Business Processing Outsourcing (BPO)! We at TaskUs understand that achieving growth for our partners requires a culture of constant motion, exploring new technologies, being ready to handle any challenge at a moment’s notice, and mastering consistency in an ever-changing world.
What We Offer
At TaskUs, we prioritize our employees' well-being by offering competitive industry salaries and comprehensive benefits packages. Our commitment to a People First culture is reflected in the various departments we have established, including Total Rewards, Wellness, HR, and Diversity. We take pride in our inclusive environment and positive impact on the community. Moreover, we actively encourage internal mobility and professional growth at all stages of an employee's career within TaskUs.
Join our team today and experience firsthand our dedication to supporting People First.
Role Description
Think of yourself as a strategic architect and operational engine playing a direct role in the growth, innovation and end-to-end operational delivery of our Autonomous Vehicle (AV) division. You will orchestrate high-stakes operational campaigns -including the launch and scaling of remote assistance, emergency response, and localized fleet management - ensuring that our industry-leading safety SLAs, technical metrics, and regulatory requirements are met with absolute precision.
Strategic & Operational Leadership
- AV Operations Strategy: Act as the primary operational leader for our UK presence, deeply understanding the AV industry, competitive pressures, and local regulatory frameworks to scale operations safely and efficiently.
- Fiscal & P&L Stewardship: Own the full operational budget and financial forecasting for UK operations. Ensure top-line revenue targets, gross margins, and cost-per-mile metrics align with the specialized costs of high-tier technical support and fleet maintenance.
- Scale & Infrastructure Growth: Map out and execute the physical and digital infrastructure roadmaps required to support expanded remote assistance, emergency dispatch technologies, and depot operations.
- Regulatory & Compliance Management: Ensure all operations strictly adhere to UK transportation laws, autonomous vehicle testing regulations, and local municipal frameworks, managing liability and performance requirements with zero tolerance for compromise.
Stakeholder Management & High-Stakes Communication
- Executive & Global Alignment: Serve as the critical bridge between UK ground operations, global cross-functional leadership, and our C-suite, possessing the professional gravitas to influence global operational strategies.
- Crisis & Incident Command: Serve as the ultimate escalation point for critical operational incidents. You must remain poised under extreme pressure, leading incident response teams during high-stakes safety or technical anomalies.
- Cross-Functional Orchestration: Partner seamlessly with internal departments (Client Services, WF, Finance etc.) to ensure local operational requirements and remote assistant needs are prioritized and resourced.
Reasons to use Rodeo
Start with a chat, not a search bar
Grad scheme, placement, apprenticeship? Not sure what you want yet — that's fine. Your agent talks it through with you and turns "I have no idea" into a shortlist.
It searches the market for you
Every day your agent scans the market matching roles against what actually matters to you, not just keywords on a CV.
Only hits
No noise. No "maybe this fits." Just roles with a clear explanation of why they're right — and where to focus when applying.
Operational Excellence & Risk Mitigation
- UK Launch & Deployment: Lead the strategic launch of our remote assistant networks and emergency response frameworks in the UK, applying a "fail-proof," safety-first methodology to these life-critical workstreams.
- Performance Accountability: Drive operational teams to consistently exceed strict contractual and internal KPIs, specifically those tied to latency, uptime, response times, and safety protocols essential for rider and public trust.
- Vigilant Risk Mitigation: Proactively identify operational, technical, and commercial risks inherent in scaling autonomous technology. Architect and implement innovative operational workflows that allow for rapid software/hardware deployment without compromising public safety.
Team Empowerment & Innovation
- Specialized Talent & Culture: Build and mentor a high-performing operations team. Drive a culture of continuous improvement, coaching personnel in advanced AV monitoring, emergency protocols, and human-in-the-loop AI integration.
- Value-Driven Innovation: Continuously audit depot and remote operations to identify inefficiencies. Champion technical and operational innovations that differentiate our services from global competitors.
Requirements
- Experience: 7+ years of progressive leadership experience in operations management, fleet response, scale-up technology environments, or high-stakes mission control/call center operations.
- Sector Expertise: Proven track record within the Autonomous Vehicle (AV) industry, Advanced Mobility sectors, ridesharing platforms, or automotive OEMs, with deep experience navigating complex operational frameworks.
- Strategic Launch Track Record: Demonstrated success launching and scaling complex, real-time operational service lines, preferably involving emergency response, dispatch, or remote assistance environments.
- UK Market Expertise: Deep familiarity with UK-specific transport regulations, labor laws, and business operations.
- Technical & Analytical Literacy: Ability to interpret complex technical telemetry, data analytics, and commercial requirements related to AV technology, translating them into operational execution.
Education: Bachelor’s Degree or MBA is preferred.
Work Location / Schedule
- Location: Onsite, but must be based near or willing to relocate to the Manchester, UK area to oversee local operations.
- Hours: Primary UK working hours (with flexibility to support global business needs).
How We Partner To Protect You
TaskUs will neither solicit money from you during your application process nor require any form of payment in order to proceed with your application. Kindly ensure that you are always in communication with only authorized recruiters of TaskUs.
Get help with your application
Your very own career expert that helps elevate your application to the next level.
DEI
In TaskUs we believe that innovation and higher performance are brought by people from all walks of life. We welcome applicants of different backgrounds, demographics, and circumstances. Inclusive and equitable practices are our responsibility as a business. TaskUs is committed to providing equal access to opportunities. If you need reasonable accommodations in any part of the hiring process, please let us know.
We invite you to explore all TaskUs career opportunities and apply through the provided URL https://www.taskus.com/careers/. Click here to learn more about our #RidiculouslyGood Culture & life at TaskUs.
At TaskUs, we put our frontline first, period. We have state-of-the-art workspaces, top-notch benefits, and some of the best teammates in the world. No matter where you are around the globe, we invest in you and your career growth.
Join Us! Let's change the way the world works. TaskUs is looking for ridiculously good talent, and we are excited that you are considering TaskUs for your next career step. In doing so, we take your security and safety very seriously to ensure as part of the hiring process.
Here are a few things that are important to know about our company and recruiting process:
- You will never be asked for payment information or banking information during the application or interview process.
- We WILL NOT ask you for your national ID number (Social Security or Government ID) or date of birth when applying for a position with us.
- Please be aware that scammers may try to take advantage of you by impersonating TaskUs or TaskUs employees in order to access money or personal information and offer false employment opportunities in our name. We have identified several clues to watch out for to help you identify and avoid recruiting scams:
- TaskUs will never ask for financial information of any kind or for payment of money during the job application process.
- We do not require any financial, credit card or bank account information and/or any payment of any kind in order to be considered for employment.
- If you are asked to pay for things like equipment fees, travel fees, or some other deposit or application-processing fee, even if claimed you will be reimbursed, this is not Us. It is a scam.
- TaskUs does not require personal information including Social Security Number, National ID, Government ID or date of birth as part of the application process. We may ask for basic contact information such as your email address, phone number, and/or home address to ensure we can contact you.
- If you were contacted by a third-party organization claiming to represent TaskUs or hiring on behalf of TaskUs, or if you were contacted in a chat room such as Google Hangouts, Freelancer.com or Telegram app, you should be careful in sharing any information.
- TaskUs official chat room is located on our Careers website (taskus.wd1.myworkdayjobs.com/Careers). This is the only chat room where you will find our recruiters.
“It took my CV and asked me questions relevant to understanding what kind of jobs to suggest for me. Suggestions were almost perfect. Jobs were exactly what I’ve been looking for.”
Jessica, London
Skills