Zurich Cover-More
Senior Director of Strategic Communications & Change Management
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Job Type: Permanent - Full Time
Location: Uxbridge, Middlesex, United Kingdom
Job Category: Editorial & Writing, Executive & Strategic Management, Insurance & Superannuation
Job Description
Where will your career take you next? Let’s find out together.
At Zurich Cover-More, we’re proud to be one of the world’s leading travel insurance and assistance providers. Each year, we protect more than 20 million travellers worldwide, making sure we’re there every step of their journey with proactive care, personalised cover, and specialist support. Zurich Cover-More partners with many of the world’s best-known brands – think major airlines, travel giants, top banks, credit card providers, and large retailers – to deliver more care, more cover, for all.
Launched in December 2024, Zurich Cover-More is the global travel brand of Zurich Insurance Group, one of the world’s leading multi-line insurers. Our family of customer-facing brands includes trusted names like Travel Guard, Cover-More Travel Insurance, Travelex Insurance, Universal Assistance, World Travel Protection, Freely, and Blue Insurance. Together, we’re redefining what it means to travel safely and with confidence. Whether it’s a long-awaited holiday, a last-minute business trip, or an unexpected detour, we deliver in the moments that matter.
The Opportunity
As we embark on a multi-year global transformation journey, we're looking for an experienced communications leader to shape our enterprise narrative, drive organisational change, and help our people navigate the future with clarity, confidence, and purpose. This is a high-impact global leadership role where you'll partner with senior executives to develop and deliver strategic communications and change management initiatives that align leaders, engage employees, and strengthen our external voice.
What You’ll Be Doing
- Define and lead the strategic narrative that supports Zurich Cover-More's global transformation journey, ensuring alignment with our vision, priorities, and business objectives.
- Partner with senior leaders to translate complex business change into clear, compelling, and engaging communications.
- Design and deliver enterprise-wide communication and change management strategies that drive understanding, adoption, and measurable business outcomes.
- Oversee integrated communication plans, roadmaps, and calendars, ensuring messaging is coordinated, sequenced effectively, and aligned to the broader transformation agenda.
- Create and refine high-quality communications content, including leadership messaging, strategic updates, and change communications.
- Work closely with Marketing, Brand, and key stakeholders to ensure a consistent voice across internal and external communications.
- Advise and prepare senior leaders for high-profile communications, media engagement, and critical business moments.
- Identify opportunities to leverage AI and emerging technologies to improve communication effectiveness, efficiency, and scale.
- Build and lead a high-performing communications team, developing capability and creating an environment where people can thrive.
- Strengthen organisational change capability by introducing frameworks, best practices, and ways of working that support successful transformation.
- Monitor industry developments, emerging risks, and external trends to inform proactive communication strategies.
- Act as a trusted advisor to senior stakeholders, influencing decisions and driving alignment across a global organisation.
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What skills and experience you’ll bring on this journey:
- Extensive experience in strategic communications within large, complex organisations, ideally operating through significant transformation.
- A proven track record of leading communication and change strategies for large-scale, multi-year transformation programs.
- Highly skilled at building credibility with executive stakeholders and influencing at the most senior levels.
- Exceptional writing, editing, and storytelling capabilities, with the ability to craft compelling narratives from complex information.
- Strong change management expertise and a history of delivering measurable adoption and engagement outcomes.
- Outstanding project management skills and a passion for using AI-enabled tools and innovative approaches to enhance communications delivery.
- Ideally, experience working across global, matrixed organisations and collaborating with stakeholders across different regions and cultures.
- At least 12 years' experience in strategic communications, preferably within financial services or another highly regulated industry.
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Why you’ll love working with us!
We value optimism, caring, togetherness, reliability, results-orientation, and forward-thinking.
We have more than 3000 employees worldwide. We are a global group of digital specialists, actuaries, marketers, doctors, nurses, case managers, claims specialists, finance experts, customer service, and corporate services professionals. We share a global purpose to look after travellers, at every step of their journey.
Job flexibility
We understand the importance of making sure that work fits into your life, not the other way around. Our hybrid approach ensures you can maintain work-life balance with the flexibility of 3 days in the office and 2 days working from home after an initial training period.
Career growth
This is an extremely exciting time for us at Zurich Cover-More, as we rapidly expand our business across the globe. We’re committed to helping our people thrive through a comprehensive onboarding experience, continuous professional development, and a supportive work environment that empowers growth at every stage of your career.
Take the time you need, for you and your community
We encourage you to take the time you need when you need it. We offer regular annual and personal leave benefits along with anniversary leave, volunteer leave, and a comprehensive paid parental leave scheme.
Travel and work with us
We believe your career should take you places – literally. At Zurich Cover-More, we support your professional journey and your passion for travel with complimentary travel insurance. So go ahead, start planning your next adventure today!
Investing in your health and your future
We offer a competitive health insurance package with comprehensive mental health coverage, access to an Employee Assistance Program (EAP), and a pension scheme with employer contributions – helping you build a secure and healthy future.
Diversity and inclusion
We respect who you are and thoroughly embrace diversity. Wherever life has taken you, we welcome you to bring your whole self to work. Just be you – because that’s exactly who we’re looking for.
Apply today and let’s go to great places together!
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