JLL
Senior Director, Technology Product Management
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Product Manager - Order to Cash (O2C)
About the Role
This is a leading global role within the Corporate Finance Technology team, responsible for the product management of JLL's Order to Cash (O2C) processes. The position holds ownership for all key aspects of the O2C cycle, including Contracts, Projects, Billing, Accounts Receivable and integrations with 3rd party applications.
You will manage these functions within JLL's single instance of PeopleSoft 9.2, which supports core finance operations across more than 42 countries+. The role involves managing a team of Product Specialists and Production Support staff and reports to the Executive Technology Product Manager, with significant exposure to senior finance and technology management.
This pivotal role ensures operational efficiency, accurate financial transactions, and seamless customer experience.
Key Responsibilities
Product Management
- Directs a comprehensive product strategy from product conception and definition through end of life. Ensuring effective delivery of requirements on a timely basis.
- Directs those involved in the design, modification and evaluation of all phases of a specific product or group of products provide insights, guidance to drive optimal solutions with clearly defined benefits.
- Promotes use of new technologies and industry-leading trends. Selects, develops and evaluates personnel to ensure the efficient operation of the function.
- Manage a focused team of Product Managers and Production Support staff to achieve strategic goals. Ensure the team is focused on supporting the current state whilst delivering on requirements and initiatives.
- Embrace the JLL “Accelerate 2030” strategy with particular focus on “Unlock Platform Excellence” & “Outpace through data and AI”
- Deliver the approved 3-year ERP strategy and roadmap by collaborating with global and regional finance partners to design and implement technical solutions
- Provide product expertise, develop strong working relationship with finance and business partners.
- Manage ERP O2C robustness ensuring timely resolution of priority issues.
- Responsible for establishing a comprehensive performance management framework that provides actionable insights into process efficiency, issue resolution, and business value, enabling proactive decision-making for stakeholders.
- Create awareness of industry trends and ensure JLL adopts best-in-class working practices and technical solutions
- Experience with Sarbanes-Oxley compliance and audit requirements for billing and revenue workflows
- Establish recognition as a strategic technology leader within JLL's senior leadership community.
- Drive strategy and delivery of future ERP strategy for JLL.
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Business Analysis & System Enhancement
- Partner with finance teams to gather business needs and translate them into detailed functional specifications for system enhancements.
- Perform gap analysis to evaluate current system capabilities and identify solutions through configuration, customization, or new functionality.
- Analyse the technical and business impact of proposed changes to ensure compatibility with existing systems and workflows.
- Support the rollout of new modules and features across multiple business units and geographic regions.
- Create and maintain comprehensive functional specifications, system documentation, and process guides.
Technical Oversight & Quality Assurance
- Identify opportunities to streamline business processes through system configuration and automation.
- Manage operational issues, including reporting, timely resolution, and identifying ongoing mitigation strategies.
- Ensure deliverables are completed on schedule and with minimal errors post-deployment.
- Interface with Oracle and third-party vendors to coordinate technical activities and support.
- Overseeing the entire product development lifecycle from conception and requirements gathering to launch and iteration
Required Qualifications
- 10+ years of experience supporting PeopleSoft Financial Management 9.2, ideally in the real estate or a similar service industry.
- Bachelor's degree in Information Systems, Computer Science, Business Administration, Finance, or a related field.
- Deep functional knowledge of PeopleSoft FSCM 9.2 modules, with expertise in the Order to Cash process.
- Strong understanding of financial close processes and month-end support requirements.
- Proven ability to work under pressure, manage complex projects, and deliver results.
- Experience supporting at least one global ERP rollout.
- Excellent communication and presentation skills.
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Preferred Qualifications
- PeopleSoft certifications in Financial Management.
- Oracle Accreditations.
- Experience with process automation tools and emerging technologies such as GenAI applications.
Location
Remote – London, GBR
About You
If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements. We’re interested in getting to know you and what you bring to the table!
JLL’s Commitment to Diversity & Inclusion
At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing.
Privacy Notice
Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL’s recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.
For more information about how JLL processes your personal data, please view our Candidate Privacy Statement.
For additional details please see our career site pages for each country.
Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process – you may email us at HRSCLeaves@jll.com. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.
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