Senior Document Production Associate

Salary: £27,290 per annum, plus company benefits

Location: Remote (must be based in the UK)

Contract: Full Time, Permanent

Shifts: 37.5 hours per week, Monday – Friday, 9am until 5:30pm with 1 hour unpaid break

Work model: Fully remote

Additional allowance: £20 a month mobile phone allowance

Williams Lea seeks a Senior Document Production Associate to join our team!

Williams Lea is the leading global provider of skilled, technology-enabled, business-critical support services, with long-term trusted relationships with blue-chip clients across investment banks, law firms and professional services firms. Williams Lea employees, nearly 7000 people worldwide, who provide efficient business services at client sites in often complex and highly regulated environments, from centralised Williams Lea onshore facilities, and through best cost company offshore locations.

Purpose of role

We are seeking a highly skilled Senior Document Production Associate to join our team at our Onshore Delivery Centre in Leeds, supporting a leading global law firm. In this role, you will deliver high-quality document production services to legal professionals, producing and formatting complex documents, presentations, reports, agreements and client deliverables to exacting standards.

Working primarily with Microsoft Word, PowerPoint and Excel, you will utilise advanced document production techniques, including large document management, styles, cross-referencing, document comparison and PDF manipulation. You will also act as a key point of expertise within the team, supporting colleagues, sharing best practice and contributing to continuous improvement initiatives.

This is a fast-paced, client-focused environment requiring exceptional attention to detail, strong organisational skills, and the ability to manage competing priorities while consistently meeting deadlines. You will be proactive, professional and committed to delivering an outstanding service, ensuring all work is accurate, compliant and aligned with client standards.

Key responsibilities

• Produce, format and amend complex legal documents, presentations, spreadsheets and other client deliverables to a high standard.
• Utilise advanced Microsoft Office skills, including document styling, cross-referencing, numbering, document comparison, PDF manipulation and large document management.
• Deliver accurate, timely and professional document production support while managing multiple requests and competing deadlines.
• Ensure all work complies with client requirements, house style guidelines, legal standards and document production best practices.
• Perform thorough quality checks to maintain accuracy, consistency and attention to detail across all deliverables.
• Provide guidance and support to colleagues, acting as a subject matter expert for document production processes and technologies.
• Troubleshoot document formatting and technical issues, identifying practical solutions to meet client needs.
• Build and maintain strong working relationships with clients and internal stakeholders, always delivering exceptional customer service.
• Contribute to continuous improvement initiatives, sharing best practice and supporting operational efficiencies across the team.
• Demonstrate flexibility and a proactive approach to support changing business priorities and service requirements.
• Ability to train on multiple different clients and worktypes.