N Consulting Global
Senior Dynamics 365 CRM Functional Consultant & Product Owner
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Role: Senior Dynamics 365 CRM Functional Consultant & Product Owner
Location: London, UK
Employment Type: Open for Contract (6 months)/FTC (6 months)/Perm
Work Mode: 4 days per week from office
Start Date: Only Immediate Joiners or candidates with max 2 weeks’ notice
Job Description
Senior Dynamics 365 CRM Functional Consultant & Product Owner
Role Summary
We are seeking a highly skilled Dynamics 365 CRM Functional Consultant and Product Owner to lead the design, evolution, and optimization of our Microsoft Dynamics 365 Customer Engagement platform. The successful candidate will possess expertise in Dynamics 365 Sales, Customer Service, and Customer Insights, coupled with exceptional Business Analysis, Requirements Gathering, Stakeholder Management, and Agile Product Ownership capabilities.
This role will act as the bridge between business stakeholders and technical delivery teams, ensuring business requirements are translated into scalable CRM solutions while driving the strategic product roadmap and prioritization of features that deliver measurable business value.
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Key Responsibilities
Product Ownership & Roadmap Management
- Own and manage the Dynamics 365 CRM product roadmap.
- Define and prioritize business capabilities, features, and enhancements aligned with strategic objectives.
- Collaborate with business leaders to identify opportunities for process improvement and digital transformation.
- Create and maintain product backlogs, epics, features, and user stories.
- Lead roadmap planning sessions and quarterly prioritization activities.
- Define success metrics, KPIs, and adoption measures for CRM initiatives.
- Balance business value, technical feasibility, risk, and cost when prioritizing requirements.
Required Skills & Experience
Dynamics 365 Expertise
Essential
- 10+ years of Dynamics 365 CE / CRM experience.
- Strong functional expertise in:
- Dynamics 365 Sales
- Dynamics 365 Customer Service
- Dynamics 365 Customer Insights
- Experience designing end-to-end CRM business processes.
- Strong understanding of Microsoft's CRM ecosystem and roadmap.
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Desirable
- Dynamics 365 Customer Insights Journeys
- Dynamics 365 Customer Voice
- Microsoft Copilot for Dynamics 365
- Power Apps
- Power Automate
- Dataverse
Business Analysis
- Expert requirements elicitation and documentation capabilities.
- Process modelling (BPMN, Visio or equivalent).
- Business capability mapping.
- Gap analysis and solution assessment.
- Customer journey mapping.
- Benefits realization and KPI definition.
Agile & Product Management
- Proven Product Owner experience.
- Strong backlog management experience.
- User story and acceptance criteria definition.
- Agile delivery leadership.
- Experience with Azure DevOps and/or Jira.
- Roadmap planning and prioritization frameworks.
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