Michael Kors
Senior E-Commerce Operations Coordinator
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Michael Kors is always interested in hearing from talented, globally-minded individuals with a passion for fashion.
If you enjoy working in a creative, fast-paced environment, then we would love to hear from you!
I FEEL really LUCKY to be SURROUNDED by SUCH a GREAT TEAM. I’m not only GRATEFUL that they’ve HELPED me ACHIEVE my GOALS, but also that I CAN GIVE them a PLACE WHERE THEY can ACHIEVE theirs. - MICHAEL KORS -
We have an exciting opportunity for an Senior Ecommerce Operations Coordinator based in our London office:
Department overview:
Established in 2016, the Digital department has undergone rapid expansion as it strives to deliver an aggressive roadmap alongside equally aggressive revenue aspiration. The team currently manages eight localized transactional websites, servicing 56 countries (and growing) including UK, Germany, France, Spain, Italy, Australia, Singapore, India, South Africa and more.
Who You Are:
A highly organised, detail-oriented person with strong communication, project-management and analytical skills. You are energetic, positive, reliable, a keen learner and self-motivated. You thrive in a rapidly changing environment and can work well to deadlines and perform multiple tasks effectively and concurrently.
What You’ll Do:
The Senior Ecommerce Operations Coordinator will be responsible for overseeing and optimising the day-to-day digital operations. This role involves managing a range of digital platforms, improving digital workflows, and ensuring operational excellence across various teams such as customer service, warehouse and logistics, loss prevention, ecommerce IT, retail and omni operations. The ideal candidate will possess a solid technical background in digital operations, have a strategic mindset, and be strong in analytics.
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- Overseeing and optimising the day-to-day digital operations.
- Managing a range of digital platforms, improving digital workflows, and ensuring operational excellence across various teams.
- Project-managing key business activities in relation to sale and promotions – organising and communicating tasks, decisions and dependencies to ensure events are launched successfully.
- Undertaking day-to-day website operations tasks including consumer support queries, daily monitoring and reacting to any on-site bugs & issues.
- Acting as first point of contact for cross-functional teams – customer service, warehousing and logistics, loss prevention, ecommerce IT, retail and omni operations etc.
- Responsible for weekly and monthly reporting, continuing to develop and improve the data analysis across our third parties, providing analysis and insight into trends.
- Investigating and troubleshooting potential site or process issues, using insights to determine areas of focus. Suggesting solutions and improvements. Reporting and following up on any reported issues - logging tickets, providing information, and escalating where required.
- Project-managing business activities in relation to sale and promotions - organising meetings, agreeing actions and communicating decisions to wider teams. Confirming updates, deadlines and dependencies with cross-functional teams.
- Creating and maintaining ecommerce operations documentation and guides.
- Coordinating day-to-day website updates by briefing in detailed and accurate requests and then testing.
- Supporting key business projects with the Digital Ops Manager - Developing research, QA testing and coordination where required.
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You’ll Need to Have:
- 4-5 years ecommerce operations experience, preferably in fashion retail.
- Experience working across multi-lingual, multi-currency localised websites.
- Experience working with cross-functional teams such as customer service, warehouse and logistics, and retail operations, with demonstrated ability to manage good relationships with both internal teams and external suppliers.
- Experience and knowledge of online payment processes.
- Excellent attention to detail with strong project-management and communication skills, and ability to work well under deadlines.
- Strong problem-solving, analytical and trouble-shooting skills.
- Experience working with Jira and other QA tools.
We’d Love to See:
- Enthusiastic and proactive approach, with demonstrated ability to work in a fast-paced, “self-starter” environment.
- Team player with a positive 'can-do' attitude.
- Passionate about the customer and all elements of the customer experience.
- Energetic – has a sense of urgency.
- Excellent communication, interpersonal and time management skills with the ability to build effective relationships quickly.
At Capri, we are all responsible for creating a diverse and inclusive workplace. We try to inspire change and growth within each other and believe success is a result that comes from our differences. Capri is proud to be an equal opportunity employer committed to inclusivity regardless of age, sex, sexual orientation, gender identity, genetic characteristics, race, color, creed, religion, ethnicity, national origin, alienage, citizenship, disability, marital status, military status, pregnancy, or any other legally-recognized protected basis prohibited by applicable law. M/D/F/V
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