Senior Ecommerce Trading Manager

Product and Onsite Trading

• Build compelling product stories and customer journeys across the homepage, navigation, landing pages, product listing pages and product detail pages
• Ensure the right products are given the right level of visibility based on stock, margin, demand, campaigns and customer relevance.
• Partner with Merchandising to manage availability, product opportunities, stock risks and sell through
• Oversee onsite visual merchandising, product sequencing, recommendations, cross selling and category presentation
• Ensure new products are launched accurately, on time and with strong commercial support
• Maximise opportunities across gifting, personalisation, promotion and other strategic product initiatives.
• Maintain high standards of website accuracy, including pricing, promotions, product information and customer messaging

Customer and Conversion

• Use customer, behavioural and trading data to understand how customers are shopping and where performance can be improved
• Identify opportunities to improve conversion, product discovery, attachment rate, average order value and repeat purchase.
• Work with UX and Development to prioritise improvements to the customer journey
• Support the ecommerce testing roadmap, developing clear hypotheses and measuring the commercial impact of changes
• Use tools including GA4, ContentSquare and customer insight platforms to identify customer pain points and opportunities
• Ensure the onsite experience reflects the Joma Jewellery brand and makes shopping and gifting simple, inspiring and intuitive

Campaigns and Newness

• Translate the brand and product calendar into a clear digital trading plan
• Partner with Marketing and Creative to ensure campaigns are commercially effective and delivered consistently across channels
• Develop strong launch plans for new collections, product drops and seasonal moments
• Define hero products, supporting products onsite journeys for each launch
• Ensure marketing traffic lands on relevant, optimised and commercially effective customer journeys

Leadership and Collaboration

• Manage and develop the Ecommerce Visual Merchandiser, setting clear priorities and standards
• Provide clear briefs, deadlines and commercial context to cross-functional teams
• Build strong working relationships across Ecommerce, Merchandising, Marketing, CRM, Product, Creative, Customer Service and Operations
• Represent Joma Jewellery’s ecommerce priorities in trade, campaign and product planning meeting
• Encourage a customer focused, data led and action oriented approach to trading

THE TALENT YOU'LL BRING

• Proven experience leading ecommerce trading within a product-led retail business, ideally across jewellery, fashion, accessories, gifting or a similar category.
• Strong commercial acumen, with experience owning sales performance and making decisions that drive revenue, conversion, margin and customer value.
• A track record of developing and delivering ecommerce trading strategies that support wider business and brand objectives.
• Strong knowledge of onsite merchandising, customer journeys, conversion optimisation and digital trading, with Magento experience advantageous.
• Highly analytical, with the ability to interpret trading, customer and market data and turn insight into clear commercial priorities and action.
• Experience using analytics and behavioural insight tools such as GA4 and ContentSquare to identify opportunities and diagnose performance.
• Experience owning an ecommerce trading calendar across product launches, campaigns, promotions and key seasonal or gifting moments.
• A strong understanding of customer behaviour, market trends and competitor activity, with a natural eye for spotting opportunities for growth.
• Commercially minded and comfortable balancing immediate trading performance with longer-term opportunities and strategic priorities.
• A confident influencer who can build alignment across teams, challenge constructively and communicate commercial priorities clearly.
• Strong leadership skills, with experience managing, coaching and developing others and creating a high-performance, commercially focused team environment.
• An excellent communicator who can confidently articulate performance, opportunities, risks and recommendations to senior stakeholders.
• Highly organised, with the ability to manage multiple launches, deadlines and priorities in a fast-paced trading environment.
• Proactive, solutions-focused and accountable, with a genuine sense of ownership for delivering results.
• Customer-focused, with a strong understanding of how brand, customer experience and commercial performance come together to create a great digital experience.
• Collaborative by nature, with experience working across Ecommerce, Merchandising, Marketing, CRM, Product, Creative, Operations and Finance to deliver shared commercial objectives.

PERFECTLY PACKAGED

• A competitive salary
• 33 days holiday rising to 35 with length of service, inclusive of bank holidays.
• A broad benefits package including our staff favourite – a very generous staff discount across both our brands. See all of our benefits on our careers portal.
• Opportunities to make an impact, shape the future of our digital business and continue to learn and develop.
• An innovative and friendly workplace with a team we’re proud to be part of. Find out more about us and our culture on our careers portal.

Joma Jewellery was founded in 2008 by Katie and Geoff Loxton, since then we have gone from strength to strength, launching Katie Loxton in 2015 and growing our business beyond the UK. We know that part of that growth comes from the fact that we take diversity and inclusion very seriously. We strive to be the best in our field, and we know that happens by hiring a diverse team and encouraging everyone to be their authentic selves when working with us. We don’t hire based on cultures, preferences, or personalities – it’s what you bring to the team that counts.

We are always striving to improve our way of working to be more inclusive, diverse and equal, including encouraging all team members to bring their ideas to the table as we know this is key to our continued success.