More rewarding. From 1 July 2026, the minimum salary for this role will be £32,000.

Responsibilities

What you’ll be doing

In this role, you’ll lead and support the Financial Crime Overnight team as they handle complex and often sensitive cases, ensuring every investigation is thorough, accurate, and fully aligned with regulatory and internal standards. As a trusted subject matter expert, you’ll provide clear guidance and direction, enabling the team to navigate evolving risks with confidence while maintaining a strong focus on protecting our members.

You’ll play a key role in reviewing work and delivering insightful, constructive coaching that promotes fairness, consistency, and high-quality outcomes across all cases. Through your strong communication skills and sound judgement, you’ll support colleagues in managing challenging scenarios, helping them build capability and confidence while maintaining exceptional standards under pressure.

Alongside this, you’ll help drive best practice across the team by sharing your expertise, mentoring others, and strengthening our collective approach to prevention. Your leadership will be instrumental in developing a high-performing, collaborative environment where knowledge is shared, standards are upheld, and continuous improvement is part of everything we do.

About you

As a minimum, you will have:

• Strong analytical and investigative experience, with a track record of identifying, assessing, and resolving complex fraud or financial crime cases
• Proven experience conducting quality checks or case reviews, identifying errors or trends, and using findings to drive improvements or targeted coaching
• Demonstrable experience supervising, mentoring, or coaching colleagues within a fraud or financial crime environment
• Experience working in a regulated, high volume or fast-paced environment, with an understanding of compliance and risk controls
• Hands-on experience using fraud detection or case management systems to assess risk and support decision-making
• Evidence of making risk-based decisions, including handling escalations or complex cases with clear rationale and accountability
• Strong workload management skills, with experience prioritising competing tasks and consistently meeting deadlines or service levels

Our customer first behaviours

Our customer first behaviours put customers and members at the heart of how we work together. They are the set of behaviours that every colleague needs to display, in every role:

• Feel what customers feel - We step into our customers’ shoes, using their feedback and insights to empathise with them and to understand their needs, so that every decision we make starts and finishes with our customers in mind.
• Say it straight - We are brave in speaking out and saying what we think – we’re honest and direct with good intent, openly sharing diverse perspectives to reach the best conclusions and using language everyone can understand.
• Push for better - We don’t settle for mediocrity, we challenge the status quo, taking responsibility for continuous improvement and personal development.
• Get it done - We prioritise what will have the greatest impact, we are decisive, and we take accountability for delivering brilliant customer outcomes.

You can strengthen your application by showing how our customer first behaviours resonate with you, and where you may have already demonstrated these.

Qualifications

The extras you’ll get

There are all sorts of employee benefits available at Nationwide, including:

• 25 days holiday, pro rata
• Access to private medical insurance
• A highly competitive pension to help you build a strong foundation for retirement
• Access to an annual performance-related bonus
• Training and development to help you progress your career
• A great selection of additional benefits through our salary sacrifice scheme
• Life assurance to provide peace of mind for you and your loved ones in the event of your death
• Wellhub – access to a range of free and paid options for health and wellness
• Up to 2 days of paid volunteering a year

Banking – but fairer, more rewarding, and for the good of society

We forge our own path at Nationwide.

As a mutual, we’re owned by our members - those customers who bank, save or have a mortgage with us. We challenge the financial sector status quo. We don’t see customers as the engine of our own profit. We share our profits with them and put their needs first. Always there when they need us. Supporting them and their lives.

If you’re inspired by fairer finances, passionate about making a meaningful impact, and truly care about our customers, you’re one of us.

At Nationwide, you are challenged to grow and rewarded for doing so. Valued. Recognised. Inspired to be your best. As a community, we want our working lives to count. As a team, we celebrate what we achieve. As a standard-setter, we work for the good of customers, communities, and broader society.

We are purpose-driven. Uncompromisingly customer. Unstoppably Nationwide.

What to do next

If this role is for you, please click the ‘Apply Now’ button. You’ll need to attach your up-to-date CV and answer a few quick questions for us.

We respond to everyone, so we will be in contact shortly after the closing date to let you know the outcome of your application.

The hiring manager for this role is Kate Loader, and the main recruitment contact is Lorraine Ifil.