Nationwide
Senior Economic Crime Investigator
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Join Nationwide as a Senior Economic Crime Investigator
Become part of a highly respected Economic Crime team dedicated to protecting our members and the Society from financial crime. Working at the forefront of fraud prevention, you’ll investigate complex fraud complaints while responding to the ever-evolving tactics used by criminals. This is a rewarding opportunity to make a genuine difference to our members’ lives, delivering fair outcomes and exceptional customer experiences while supporting Nationwide’s purpose of putting members first.
About the Role
In this role, you’ll use your fraud expertise to manage a wide range of complex and high-profile complaints across all fraud typologies, including sensitive cases that may attract media or executive attention. Confident in your decision-making and communication, you’ll engage effectively with members, conduct thorough investigations, complete DSAR checks and ensure complaints are resolved fairly and professionally. Working closely with colleagues and stakeholders across the business, you’ll also identify opportunities to strengthen fraud prevention, enhance complaint-handling processes and support continuous improvement.
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Responsibilities
- Use your fraud expertise to manage a wide range of complex and high-profile complaints across all fraud typologies.
- Engage effectively with members.
- Conduct thorough investigations.
- Complete DSAR checks.
- Ensure complaints are resolved fairly and professionally.
- Work closely with colleagues and stakeholders to identify opportunities to strengthen fraud prevention.
- Enhance complaint-handling processes.
- Support continuous improvement.
Exposure and Development
You’ll gain valuable exposure to multiple areas of the business, collaborating with a broad network of teams, leaders and specialists while building an in-depth understanding of economic crime and fraud operations. With ongoing training, development and clear opportunities for progression, this is an ideal role for an experienced fraud professional who can hit the ground running and is passionate about protecting members and doing the right thing, every time.
Working Arrangements
We are happy to consider flexible working approaches to help you perform at your best.
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At Nationwide we offer hybrid working wherever possible. More rewarding relationships are supported through our hybrid approach, bringing colleagues together across our UK wide estate, whilst also supporting generous access to home working. We value our time in the office to solve problems, to learn, and to feel connected.
For this job you'll be located at our nearest regional office or hub. There will be a need to regularly connect with colleagues for collaboration and in some locations you’ll be expected to spend at least two days a week, or if part time you'll spend 40% of your working time, in the office. If your application is successful, your hiring manager will provide further details on how this works.
Redeployment and Special Considerations
Nationwide is committed to the redeployment of our employees impacted by change, as such applications for redeployment candidates will be prioritised in this recruitment process.
If you’re a colleague on long-term absence (for example, on parental leave) or a temporary worker, please use your personal email address to submit an application.
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