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Senior Email Retention Manager | gn | Klaviyo, Lifecycle | Remote
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About Us
We're one of the fastest-growing Shopify Retention Agencies in the space, and the brands we work with love us for it. Our team is small, sharp, and obsessed with turning one-time buyers into loyal customers — and we're looking for someone who shares that obsession, and can lead others toward it too.
Your Mission
Own the strategy and outcomes for your pod's highest-value, most complex accounts, turning data-driven decisions and strong client leadership into the standard the rest of the team is built to meet.
What You'll Do
- Independently manage 5-6 Shopify brands doing over 5M/y, including our most complex, highest-value accounts
- Own the retention roadmap across your portfolio: planning calendars, timing, and revenue targets, and interpreting data to define next steps
- Develop advanced retention strategies and review campaigns before they reach the client
- Work with a more junior Retention Manager who handles copy and project management for your clients, freeing you up to focus on strategy and the relationship
- Mentor RM1s and RM2s in your pod: coach them on client-facing skills, strategic thinking, and data-driven decision-making
- Run client onboarding for new brands, setting the right tone and expectations from day one
- Stay genuinely at the cutting edge of retention marketing and bring that thinking back to the team
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What We're Looking For (Non Negotiable)
- 4+ years hands-on experience, including running high-value/high-complexity accounts
- Full funnel understanding, not just email metrics
- Proven ability to develop retention strategy from scratch
- Strong relationship builder with proven client-facing experience, including coaching or mentoring other marketers
- Agency background or 8fig+ brand experience
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What You'll Get
- Competitive salary
- Generous paid time off
- Fully remote - work from wherever you do your best work
- Clear growth path into Team Lead and beyond
- Access to all tools, data, courses and coaches you need for being successful
- Direct access to founders of the fastest growing e-commerce brands worldwide
This is for You If
- You're a freelancer/agency owner who wants more stability, without giving up ownership
- You want the hardest, highest-stakes accounts on your desk, not the easy ones
- You like making other people better at their jobs, not just doing your own well
This is Not for You If
- You're looking to get away by doing the bare minimum
- You want to stay heads-down on execution and skip the mentoring/strategy side
Speak soon ❤️ 🔥
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