At the heart of the role is designing the client's adoption playbook and delivering a multi-year change-management programme that transforms how they work. You will build the roadmap, sequence initiatives from initial rollout through firm-wide scaled adoption, define measurable outcomes and ROI and evolve the programme as new AI capabilities and use cases emerge.

You will be critical as we continue to build a best-in-class adoption programme at Legora, helping the client realise measurable ROI, expand successful use cases and transform the way their teams work.

What You'll Do

You'll own the global relationship end to end, leading the post-sale experience across every member firm we work with. Specifically, you will:

• Set the global adoption strategy for the account and lead its execution across regions. Engagement Managers in other markets will deliver their local programmes against the strategy and decisions you set, and you will be accountable for coherence and outcomes globally.
• Act as the primary point of contact for the firm's UK and Ireland practice, while travelling frequently to other member firms to build senior relationships and support local delivery in person.
• Design the client's adoption playbook: the tailored change-management approach, stakeholder map and target outcomes for how the firm adopts Legora and transforms the way it works.
• Execute against that playbook, sequencing initiatives from initial rollout to enterprise-wide scaled adoption and adapting as the client's needs and Legora's capabilities evolve.
• Act as a strategic adviser who deeply understands the client's goals and legal and professional services workflows, surfaces high-impact opportunities and guides teams towards maximum value from Legora.
• Drive sustained value through a structured operating cadence: success plans, enablement, stakeholder check-ins, training and value reviews.
• Orchestrate engagement from cross-functional teams to accelerate client success (GTM, Product, Legal Engineering, Engineering, Marketing, Support), maintaining end-to-end account context and coordination globally.
• Partner with GTM on key commercial moments to ensure seamless transitions, continuity and exceptional customer experience, and to identify and realise expansion opportunities across the account.
• Translate customer feedback into action by collaborating closely with Product, Engineering and Marketing to inform roadmap, positioning and enablement.

What You Bring

You care deeply about customer outcomes and you know that transformation has to be designed and led. You're proactive, strategic and comfortable steering demanding, senior stakeholders through significant change. You take pride in being the reason customers adopt, grow and succeed.

We're looking for:

• 5 – 8 years' experience in management consulting, legal, LegalTech or customer success in an AI-native B2B vertical.
• Extensive experience working with or inside a Big 4 firm is highly desirable, we want someone who already understands how these firms are structured, how decisions get made and how change actually lands across member firms.
• A consulting or transformation background, with a demonstrated track record of designing and delivering change-management programmes inside large, complex organisations.
• Experience building tailored transformation roadmaps and adoption plans and steering them to measurable outcomes.
• A track record of driving adoption, retention and satisfaction with enterprise clients and senior stakeholders.
• Experience leading through influence rather than direct authority. You will set the direction that colleagues in other regions deliver against, so you need to be able to bring people with you.
• Experience working with legal, compliance or other regulated and complex industries or the ability to learn a complex domain exceptionally fast.
• Strong programme and project management skills; you keep multi- work stream initiatives moving and your clients confident.
• Excellent communication skills — written, verbal and interpersonal. You can lead boardroom conversations with legal and professional services leaders and roll up your sleeves with hands-on teams.
• High EQ: you know when to listen, when to advise and when to act.
• A love of fast-paced, early-stage environments where you help build the playbook, not just follow it.
• Fluency with metrics and driven by data, customer health and outcomes over process.
• Willingness to travel internationally around 25% of the time.

Legora is an Equal Opportunity Employer

At Legora, we believe great teams are built on diversity of thought and experience. We’re proud to be an equal opportunity employer and committed to creating an inclusive, high-performance culture where everyone can do their best work. We welcome people of all backgrounds and don’t discriminate based on race, color, religion, national origin, gender, gender identity or expression, sexual orientation, age, disability, veteran status, or any other characteristic protected by law.