Albany Beck
Senior Engineer
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End User Computing Senior Engineer
About Albany Beck
Albany Beck is a specialist consultancy delivering technology, transformation and business change solutions across financial services. We partner with leading banks, insurers, asset managers and other regulated organisations to provide high-quality consulting expertise across complex programmes and strategic initiatives.
Client Deployment Role Description
Albany Beck is seeking an experienced End User Computing Senior Engineer to join us as we partner with a leading London Market insurance client.
The successful candidate will support the End User Computing team across 3rd-line BAU escalations, continuous improvement initiatives and project delivery.
This is a senior, hands-on engineering role requiring strong technical expertise across Microsoft EUC technologies, alongside the ability to act as a technical lead, design effective solutions and communicate clearly with both technical and non-technical stakeholders.
The role will be UK-based, with regular attendance required at the client's London office due to hardware testing and project requirements.
Key Responsibilities
- Provide 3rd-line engineering support across the End User Computing environment.
- Investigate and resolve complex EUC incidents and escalations.
- Act as a technical lead on EUC-related projects and change initiatives.
- Support the ongoing operation and stability of EUC systems.
- Identify and deliver continuous improvement opportunities across the EUC environment.
- Design and implement technical EUC solutions aligned with wider business and technology strategy.
- Produce and maintain High-Level Designs and Low-Level Designs.
- Support internal and external project delivery.
- Assess the impact of proposed changes and produce appropriate change documentation.
- Maintain accurate and accessible technical documentation.
- Work closely with internal teams, senior stakeholders and external suppliers.
- Clearly communicate technical solutions to both technical and non-technical audiences.
- Proactively identify gaps, risks and areas for improvement within the EUC estate.
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Key Skills & Experience
- Strong experience working within a senior EUC, Modern Workplace or Endpoint Engineering role.
- Previous experience acting as a technical lead on EUC projects.
- Strong hands-on experience with Microsoft Intune, including Windows, macOS, iOS and Android device management.
- Strong experience with Windows Autopilot.
- Strong knowledge of Windows 11.
- Experience with Windows Autopatch.
- Strong experience with Azure Virtual Desktop (AVD).
- Strong Microsoft 365 experience.
- Experience working with Windows 365 / Cloud PC.
- Experience producing both High-Level Designs (HLDs) and Low-Level Designs (LLDs).
- Strong troubleshooting and problem-solving skills.
- Experience supporting complex 3rd-line EUC issues.
- Ability to translate business and technical requirements into practical solutions.
- Strong stakeholder management and communication skills.
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Desirable Experience
- Experience with Microsoft Entra Conditional Access.
- Experience with Microsoft Defender XDR, including MDI, MDE, MDO and MDA.
- Previous experience within financial services, insurance or another regulated environment.
- Experience contributing to EUC strategy and technology roadmaps.
- Experience working across geographically distributed teams.
Personal Attributes
- Proactive and self-motivated.
- Strong critical thinking and problem-solving ability.
- Comfortable taking ownership of technical issues and project deliverables.
- Able to manage multiple priorities simultaneously.
- Strong team player with the ability to work independently when required.
- Confident communicating with senior stakeholders.
- Able to explain complex technical solutions in a clear and straightforward way.
- Comfortable identifying areas for improvement and proposing solutions.
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