Are you an Engineering Program Manager

Are you an Engineering Program Manager who thrives in fast-moving, highly dynamic environments where priorities evolve quickly and no two days look the same? Do you excel at creating clarity, alignment, and momentum across complex, high-stakes work? Join the AI, Search & Knowledge Platform Global SRE team; the organization responsible for keeping some of Apple’s most heavily used, always-on AI and Search infrastructure reliable, resilient, and scalable.

As the Senior EPM for Global SRE, you will serve as a trusted partner to our London-based SRE Manager, extending their reach and driving alignment, visibility, and execution across time zones. This is a fast-moving, highly dynamic environment with an established operating cadence and a constant flow of new priorities. You will bring structure to ambiguity without creating unnecessary overhead, using sound judgment, adaptability, and a pragmatic approach to keep teams moving. This is also a hands-on role. You will engage deeply in the technical and operational details and personally lead high-impact programs, such as complex infrastructure migrations, when direct ownership is needed to accelerate progress. You will be the connective force that keeps a global SRE organization aligned, informed, and ahead of emerging risks and priorities.

DESCRIPTION

We are looking for an exceptional Engineering Program Manager to join our team and partner closely with ASK Global SRE. In this highly visible role, you will work alongside the London-based SRE Manager as a trusted partner and force multiplier across the organization’s global scope.

• You will help strengthen operational excellence by identifying and closing gaps in processes, tooling, planning, and execution across a complex, matrixed SRE environment.
• You will bring structure and clarity to ambiguous, fast-moving inputs; including incidents, planning cycles, capacity forecasts, migrations, and leadership priorities and translate them into actionable plans with clear ownership, milestones, and timelines.
• This is a hands-on program leadership role. You will go beyond tracking execution to deeply engage in the technical and operational details, personally driving high-impact infrastructure and platform programs from planning through delivery.
• You will partner with engineering teams on capacity forecasting, resource utilization, operational readiness, and continuous improvement, while identifying scalable approaches that improve the stability, resilience, and agility of our environments.
• You will also evaluate existing workflows and recommend improvements that increase efficiency, consistency, accuracy, and scalability across the organization.
• Clear, proactive communication is central to this role. You will use collaboration channels as an operational signal, synthesizing complex information, surfacing risks and dependencies, escalating critical issues, and ensuring teams and leaders remain aligned and informed.
• Because many of the role’s key partners are based in California, working hours will primarily align with the afternoon and evening in London, providing meaningful real-time overlap with both California-based teams and London counterparts.