Heathrow
Senior Engineering Resilience Manager
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Role Overview
Few environments offer the scale and operational complexity of Heathrow. When disruption occurs, strong resilience planning, clear leadership, and a coordinated response are essential to maintaining safe and effective airport operations.
We are looking for an experienced resilience professional to lead Engineering’s approach to operational resilience, contingency planning, and incident response.
You will lead the Engineering Resilience team, manage and develop the Engineering Incident Response Team, and work across Heathrow to strengthen preparedness, response, and recovery arrangements. You will ensure that critical Engineering services, assets, and operational dependencies are supported by effective plans that are regularly tested and improved through exercises and learning from incidents.
The role combines strategic leadership with practical delivery. You may be leading a major exercise, advising a project on resilience requirements, briefing senior leaders on preparedness, or providing leadership during a significant incident.
You will also participate personally in Heathrow’s on-call incident response arrangements, undertaking an appropriate command and control role during significant disruption. This responsibility attracts additional payment in accordance with the relevant Heathrow on-call policy.
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Responsibilities
- Lead and develop the Engineering Resilience team, setting clear priorities and building capability, competence, and readiness.
- Identify critical services, assets, and operational dependencies and ensure that proportionate resilience arrangements are in place.
- Lead the development, maintenance, and assurance of Engineering resilience and contingency plans.
- Establish a risk-prioritized program of desktop, simulation, and live exercises to test plans and command and control arrangements and manage and develop the Engineering Incident Response Team, including recruitment, training, exercising, and readiness assurance.
- Participate in Heathrow’s on-call incident response arrangements and provide calm, credible leadership during significant disruption and lead incident and exercise debriefs, ensuring that lessons result in clear actions and sustained improvements.
- Provide senior leaders with clear reporting and assurance on resilience risks, preparedness, and improvement priorities and provide resilience expertise to projects, programmes, organizational change, and the introduction of new assets, systems, and services.
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Qualifications
- Proven experience of developing, exercising, and assuring resilience, contingency, and recovery plans.
- Experience of performing a senior role within formal incident response or command and control arrangements.
- Experience of designing and delivering exercises, including debriefing and ensuring that identified improvements are delivered.
- Proven experience of leading and developing teams and building organizational capability. Strong understanding of operational risk, critical services, infrastructure dependencies, and the consequences of significant disruption.
- Strong stakeholder leadership and influencing skills, with the ability to provide credible advice and constructive challenge at all levels.
- A relevant professional qualification, degree, or equivalent professional experience in resilience, emergency planning, business continuity, crisis management, or a related discipline.
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