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About the Role
Reporting to the Professional Services Manager, the Senior Professional Services Consultant plays a pivotal role in delivering successful implementations, integrations, and optimisation of the Merlin ERP software solution for clients. This is a senior, client-facing role for an experienced ERP consultant with a strong track record of delivering software implementations into small and medium-sized enterprises. The position combines hands-on implementation expertise, consultative customer engagement, and project delivery capability to help clients achieve measurable business outcomes through the effective use of Merlin.
Key Responsibilities
- Work closely with clients to understand their business processes, objectives, and challenges, carrying out detailed needs assessments and mapping requirements to Merlin capabilities.
- Provide expert guidance on best practice and software functionality, acting as a trusted advisor who can translate business needs into practical and workable solutions.
- Lead and deliver end-to-end software implementations, including installation, configuration, testing, and go-live support.
- Design and build tailored solution configurations that meet client-specific requirements, balancing standard functionality with bespoke development where appropriate.
- Lead the design and deployment of integrations between Merlin and third-party systems, such as CRM, e-commerce, warehouse management, banking, and payment platforms.
- Plan and manage data migration activities, ensuring data integrity, accuracy, and a smooth transition from legacy systems.
- Deliver end-user training, documentation, and post-implementation support so clients are confident and self-sufficient with the new system.
- Build and maintain strong long-term client relationships, acting as a trusted advisor beyond the initial go-live.
- Support pre-sales activity where required, including scoping calls, solution demonstrations, and input into statements of work.
- Share knowledge and mentor junior consultants, contributing to the continuous improvement of implementation methodology and best practice.
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Required Skills and Experience
- Proven track record of implementing ERP software into SME businesses, ideally gained in a professional services or consulting environment with a software vendor or implementation partner.
- Minimum of 3 to 5 years of experience in an ERP or business software implementation/consulting role, with demonstrable end-to-end project delivery.
- Strong understanding of core business processes, including finance, supply chain, manufacturing, distribution, or inventory management, and the ability to relate these to software configuration.
- Excellent customer-facing and consultative skills, with the confidence and credibility to engage stakeholders from system users through to senior leadership.
- Proficiency in software configuration, implementation methodologies, and data migration tools. Working knowledge of SQL would be highly beneficial.
- Solid grounding in project management practices, including scoping, planning, RAID logs, and change control, gained formally or through hands-on delivery experience.
- Excellent verbal and written communication, presentation, and interpersonal skills, with the ability to explain technical concepts to non-technical audiences.
- Strong problem-solving mindset, with the curiosity to understand a client’s business in depth and challenge assumptions constructively.
- Ability to manage multiple projects concurrently in a fast-paced environment, working independently and as part of a wider team.
Personal Attributes
- Proactive and self-motivated, comfortable taking ownership of a project and driving it to a successful conclusion.
- Naturally curious, with a genuine interest in how businesses work and how technology can improve them.
- Resilient and adaptable, able to remain calm and solutions-focused when priorities or client circumstances change.
- Commercially aware, understanding the value of the client relationship and the wider impact of implementation decisions.
- A collaborative team player who is equally comfortable working independently on client site.
This role is an excellent fit for a proactive, client-focused professional with a strong technical background and a genuine commitment to delivering value through software solutions.
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Role Details
- Full-time position, 37.5 hours per week.
- Chesterfield office-based, four days per week, with the fifth day available for remote working.
- Frequent travel to client sites throughout the UK, approximately 25% of the role. A full UK driving license is required.
- Occasional flexibility around working hours may be required to support key project milestones, such as go-live weekends.
About Aptean
At Aptean, our mission is to solve tomorrow’s unique challenges today with unrivaled, purpose-built software and superior customer experiences from people who care.
Aptean is a global provider of mission-critical, industry-specific software solutions. Aptean’s purpose-built ERP and supply chain management solutions help address the unique challenges facing process and discrete manufacturers, distributors, and other focused organizations. Aptean’s compliance solutions are built for companies serving specific markets such as finance, healthcare, biotech, and pharmaceuticals. Over 10,000 highly specialized organizations in more than 20 industries and 80 countries rely on Aptean to streamline their everyday operations.
“At Aptean, our global and diverse employee base is our greatest asset. It is through embracing and understanding our differences that we are able to harness our individual power to maximize the success of our customers, our employees, and our company.” –TVN Reddy
Aptean pledges to promote a company culture where diversity, equity, and inclusion are central. We are committed to applying this principle as we interact with our customers, build our teams, cultivate our leaders, and shape a company in which any employee can succeed, regardless of race, color, sex, national origin, sexuality and gender identity, religion, disability, or age. Celebrating our diverse experiences, opinions, and beliefs allows us to embrace what makes us unique and to use this as an asset in bringing innovative solutions to our customer base.
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