Shard Financial Media
Senior Event Coordinator
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Focus areas: Event logistics and operations, customer service, attendee experience
Location: Hybrid — London Waterloo/Southwark (Tues–Thurs in office, Mon & Fri remote)
Reports to: Senior Operations Manager
Contract: Permanent
Salary: £28,000–£30,000 + benefits
Join our growing Events Team
At Shard Financial Media, we produce award-winning conferences, awards ceremonies, and content-led events that connect the leaders shaping financial services.
We're growing our Event Operations team and looking for a highly organised, detail-driven Senior Event Coordinator to own the operational engine behind our portfolio — the registration journeys, attendee communications, data, and logistics that turn a plan into a room full of people having a good experience.
This role suits someone who takes real satisfaction in tidy systems and accurate detail, and who wants that precision to translate into visible results across 11 events a year, plus a series of microevents.
Why you'll love this role
- Real ownership from day one — you'll lead on judging days and micro-event coordination end to end, from logistics and comms through to on-the-day delivery
- Breadth across the portfolio — support delivery of our full awards and conference programme, not a single event type
- Your weekends stay yours — all our corporate events run strictly Monday to Friday
- Skills that travel — build genuine expertise across event platforms, operational planning, and attendee communications
- Visible contribution — you'll be the operational backbone the whole delivery team relies on
- Collaborative culture — work closely with Design, Sales, Marketing, Community & Membership, Finance, Digital, and Data
Key responsibilities:
Attendee Management & Customer Service
- Manage the event inbox and respond to attendee queries with a warm, professional tone
- Build and maintain registration journeys and event set-up across platforms (e.g. Swoogo, vFairs)
- Own delegate comms scheduling and accuracy — joining instructions, confirmations, reminders, e-tickets
- Maintain attendee data hygiene, including dietary and accessibility requirements, name changes, and substitutions
- Prepare operational outputs for delivery: badge files, attendee lists, check-in lists, scanning set-up
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Event Admin & Logistics
- Lead on judging days and micro-event coordination — logistics, comms, and on-the-day operational delivery
- Act as onsite lead on the registration desk, handling check-in and attendee troubleshooting
- Maintain trackers and templates for event delivery: supplier lists, guestlist changes, logistics checklists
- Support production of event materials such as agendas, menus, and micro-event signage briefs
- Manage internal accommodation and travel requirements for the business
- Maintain event inventory and storage organisation
Reporting & Post-Event
- Manage photo and digital content distribution internally
- Support feedback collection and internal survey distribution
- Assist with weekly and post-event reporting
- Ensure event documentation is stored, labelled, and shared in line with internal processes
What you'll bring:
- Experience in customer service, operations, administration, or events support
- Exceptional organisation — you can juggle multiple events and stay ahead of deadlines
- Strong attention to detail, with the instinct to check work carefully before it goes live
- Confidence managing a busy inbox and handling enquiries with warmth and professionalism
- Calm under pressure, with sound judgement and problem-solving instincts
- Strong Excel skills (mail merge desirable)
- A proactive mindset — comfortable improving processes and suggesting efficiencies
- Willingness to travel within the UK and support occasional evenings and overnight stays during key delivery periods. All travel and accommodation costs are covered in full.
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You'll work across our full range of brands and events (micro-events, judging days, conferences, and awards), giving you exposure and breadth that's hard to find elsewhere.
What we offer:
- Hybrid working — three days in the office, two days remote
- 23 days' annual leave plus bank holidays and your birthday off
- Time off in lieu following event delivery, in line with company policy
- One month working from abroad offered
- Flexible start and finish times around core hours
- All corporate events run Monday to Friday
- Pension scheme
- Wellbeing support: BUPA cash plan, Employee Assistance Programme, and mental health champions
- A structured review cycle — probation review at six months, then formal performance and development reviews each January and July
- Cross-department learning across Marketing, Sales, Content, Finance, and Data & Digital
- Regular team socials and a supportive, collaborative working environment
- A commitment to diversity, equity, and inclusion across our workplace and our events
Please send your CV
Please send your CV to BGahagan@shardfinancialmedia.com with the subject line "Senior Event Coordinator" and include a cover letter outlining what drew you to a career in events and why the role should be yours.
Closing date: 31 August
What happens next: We review applications as they arrive and aim to respond to everyone within five working days. It’s a three-stage interview process; a virtual interview, a second in-person interview that is task based, and a third interview with another head of department.
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