Marriott
Senior Events Manager
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Job Summary
The Courtyard by Marriott, Exeter Sandy Park, The Hotel opened in 2022 and is uniquely positioned next to the Exeter Chiefs Rugby Stadium with 250 bedrooms. Whether you are a rugby fan or not – this is destination for talent spotting.
The View; A completely unique rooftop restaurant & bar venue offering locally sourced fresh produce in Exeter. Distinctly visible from far distances and is synonymous with the service experience provided, it features elegant and spacious seating in a contemporary design.
Kitchen & Bistro; Located on our 3rd floor, this more relaxed dining option caters for the business guests all day and offers simple dishes using the best local ingredients Devon has to offer.
As well as our 2 culinary offerings, we cater for meetings and events whilst hosting elite sports teams, along with bespoke celebrations.
Your Efforts, Our Appreciation
- Salary: From £30,000-£36,000
- Office Hours: Monday - Friday Predominantly
- Meals: Complimentary Meals in our canteen.
- Private Medical: Look after your wellbeing
- Life Insurance: Protection for Loved Ones
- Bonus Scheme: Based on performance and KPIs
- Learning and Growing: Access to the best digital and classroom-based training resources and cross-exposure opportunities
- Holiday: 23 days of holiday + public holidays (Increase over time)
- Uniform Provided: Dry cleaning included.
- Company Enhanced Pension Scheme: Save for your future.
- Take Care: Access to our Take Care Emotional Wellbeing Resources & Associate Assistance Service
- Celebrate: Awards and Recognition Celebrations
- BenefitHub: Access to further discounts for shopping, cinema tickets, technology, and more!
- Global Marriott Hotel Discounts: Accessible to you and your loved ones, travel the world with Marriott International.
- Food & Beverage Discounts: 20% Discount in all F&B outlets within Marriott Properties
Senior Events Manager
Job Purpose
The Senior Events Manager is responsible for managing a team of Sales Executives and ultimately being responsible for the booking, planning, coordination, and successful execution of meetings, conferences, corporate events, social functions, and group activities. The role is accountable for converting event and group enquiries into confirmed business while ensuring exceptional event execution and client satisfaction while driving revenue growth and exceptional guest satisfaction.
Key Responsibilities
Event Planning & Delivery
- Manage the complete event lifecycle from enquiry through to execution and post-event review.
- Lead pre-event, operational, and post-event meetings with clients and internal stakeholders.
- Develop detailed event programmes and function sheets.
- Coordinate all event requirements with Operations, Food & Beverage, Rooms Division, and external suppliers - operational support may sometimes be required.
- Oversee room allocations, rooming lists, meeting space utilization, and event logistics.
- Ensure all events are delivered in line with brand standards and client expectations.
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Client Relationship Management
- Act as the primary point of contact for event organisers from enquiry stage onwards.
- Build strong relationships with key corporate, agency, and private clients.
- Conduct site inspections and planning visits.
- Address client feedback, concerns, and operational challenges proactively.
- Complete post-event follow-up and review meetings to identify future business opportunities.
Sales
- Manage all incoming enquiries for meetings, conferences, private dining, group accommodation, celebrations, and social events.
- Respond to enquiries within agreed timeframes, preparing tailored proposals and quotations to maximize conversion.
- Proactively identify opportunities to convert bedrooms, meeting space, catering, and ancillary revenue.
- Maintain an accurate sales pipeline and enquiry management process within the hotel's sales system.
- Follow up all proposals and provisional bookings to maximise conversion performance.
- Generate repeat business through proactive account management and post-event follow-up.
- Work closely with Marketing to promote seasonal offers, private dining opportunities, corporate events, and key revenue-generating periods.
- Produce weekly and monthly sales activity reports, including enquiries received, conversion rates, revenue pace, and business opportunities.
Revenue & Commercial Performance
- Manage client budgets and event profitability.
- Identify opportunities to upsell accommodation, catering, AV, meeting packages, and ancillary services.
- Forecast event revenues and associated room night production.
- Review contracts, billing, and payment schedules to ensure financial accuracy.
- Support the achievement of departmental revenue targets and KPIs.
Leadership & Operational Excellence
- Collaborate closely with Sales, Revenue Management, Food & Beverage, and Operations teams.
- Support the Director of Sales & Marketing during periods of absence.
- Mentor and develop the Events Executives and support them in hitting their targets.
- Drive process improvements that enhance efficiency and client satisfaction.
- Ensure compliance with company policies, procedures, and health & safety standards.
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Experience & Qualifications
Essential
- Minimum 3-5 years' experience in event management, conference & banqueting, hospitality sales.
- Proven experience managing corporate events and large-scale functions.
- Strong commercial awareness and management skills.
- Excellent communication and stakeholder management skills.
- Ability to work effectively under pressure and
Desirable
- Experience using hotel sales and catering systems, particularly Opera PMS and Sales & Catering.
- Knowledge of Marriott operating standards and procedures.
- Previous supervisory or leadership experience.
Competencies
- Exceptional customer focus
- Commercial acumen
- Attention to detail
- Problem solving and decision making
- Leadership and coaching
- Organisation and time management
- Relationship building
- Results driven mindset
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About Us
At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
At Courtyard, we’re passionate about better serving the needs of travelers everywhere. It’s what inspired us to create the first hotel designed specifically for business travelers, and it’s why the Courtyard experience today empowers our guests, no matter the purpose of their trip. We’re looking for achievers who are passionate about providing a guest experience that goes above and beyond, enjoy being part of a small yet ambitious team, and love learning how to always improve – all while having fun.
In joining Courtyard, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.
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