Dealer Audit Expert

Your responsibilities

The Dealer Audit Expert plans, executes and reports structured audits of warranty claims submitted by OEMs, importers and Authorized Repairers – financial audits examined VIN by VIN to identify avoidable cost and secure recovery, training audits on process adherence, and quality audits across the network and internal handling teams.

Based in the United Kingdom, the role is a global resource within the Excellence & Performance transversal team, alongside OFR, CFR and Fraud, running audits and building local capability across all warranty Business Units.

Through this role you will have the following responsibilities:

• Plan and govern the global audit programme. Confirm contractual audit rights, framework (including CHG) and audit window; define the trigger and the audit type – financial, training or quality; agree scope, period, materiality thresholds and logistics with the Allianz market entity owning the OEM relationship; and maintain the global audit calendar and a risk-based OEM / dealer ranking so effort follows exposure and risk.
• Prepare the data and select the cases. Extract and validate claims data from the data warehouse, logging every extraction for traceability; preselect cases against a documented rule set and red-flag analytics (prices above benchmark, duplicate claims, labour hours above the time guide, sublet anomalies, claims outside coverage or mileage); and build a defensible sample that withstands challenge and, where agreed, supports extrapolation.
• Run the audit and evidence the findings. Call each VIN, cross-check the claim in the OEM / dealer systems against the repair evidence, and challenge parts and labour – pricing, returned parts, hours claimed, sublet, VAT, duplicate lines and adherence to technical bulletins – recording every finding with evidence, root cause and quantified impact, in a professional and fact-based posture with the audited party.
• Deliver training and quality audits. Run process-adherence reviews when a Business Partner is onboarded or when patterns emerge (re-submissions, missing documentation, empty GAWS fields), agree a remediation plan with named owners and review dates, and audit quality across the network and internal handling teams, feeding the QA and leakage framework; turn findings into coaching with E&P Learning & Development, re-test, and escalate to a financial audit if errors persist.
• Report, recover and standardise globally. Hold out-processing with aftersales and BU leadership, release the formal report with agreed findings, amounts, owners and deadlines, and support recovery – debit notes, credits, chargebacks or negotiated settlements – with Finance, Legal and the BU through to cash, escalating suspected misrepresentation to Fraud / SIU. Own the global audit playbook, deploy it market by market and coach local analysts, and maintain the audit KPI set and monthly governance pack in Excel / Power BI within data-protection, confidentiality and Allianz standards.