CBRE
Senior Facilities Manager - Multi-Site, Manchester, UK
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About The Role
Overall responsibility for the management and development of a team of Regional Facilities Managers, Building Managers, and associated colleagues, and the direct management of a group of properties in line with all Health and Safety, ESG, company procedures, legal and related general legislation, service charges, and client/tenant relationships and requirements in line with company policies and procedures, client requirements, and tenant needs.
Role Specific Particulars
- The properties to be managed are in the North West and Manchester region.
- As with any multi-site role, properties and geographical area do change to suit the ebb and flow of company and client requirements.
What You'll Do
Commercial
- Preparation, control, and monitoring of service charge budgets in accordance with the Property Management Agreement, CBRE policies and procedures, and within the timescales set by the business, in conjunction with the Operations Director and the Property Manager, for all personally managed properties and overseeing the management of colleagues for whom the person is responsible, supporting as required.
- Ensure that successful working relationships are built and maintained across the business, including all direct reporting colleagues, and to form a strong partnership with property and asset management colleagues to support the achievement of the overall business commercial targets.
- Identify and generate additional business opportunities within the work area and ensure that direct reports also achieve this requirement to ensure and increase commercial performance, where possible.
- Liaise with key stakeholders within the local community regarding properties under direct management and those of the direct reports to identify any impact of local activities on day-to-day operations and opportunities to promote the profile of the property.
- Produce management reports in accordance with the needs of the business.
People
- Ensure that all direct reports are fully trained and developed to carry out their duties to the required standard. Ensure that all Health and Safety, legal, technical, and ESG requirements, together with operational procedures, are met as applicable.
- Ensure all 1:1s, development needs, appraisals, and performance reviews are carried out in accordance with the required standard and company timetable. Ensure that self and colleagues have a performance development plan. This includes the setting and reviewing of SMART "value-added" objectives and regular performance reviews.
- Ensure that all direct reports oversee and manage their properties in accordance with the company standards, key performance indicators, and customer service and budgetary requirements.
- Support the recruitment and selection of the highest caliber of employees to ensure that the capability of the team meets the current and future planned growth targets in line with budgetary controls.
- Assist with the successful management of the TUPE of employees in and out of the business in conjunction with Human Resources and surveying colleagues.
- Proactively develop, maintain, and promote a customer-focused culture within the team and their direct reports.
- Manage any performance and employee relations issues in conjunction with the Human Resources Department as applicable.
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Quality
- Ensure that the fabric of the building both externally and internally is maintained and serviced to a high standard in accordance with the management contract and agreed budgets for their properties and those managed by the direct reports. This includes monitoring FM works on site including the required liaison with service providers and/or contractors.
- Ensure regular inspections are carried out for all the property/properties within their responsibility and those of the direct reports conducted on a monthly basis and any observations or issues actioned accordingly.
- Actively adopt and share best practice with their team and colleagues to produce a single and consistent way of working across the business.
- Assist with the management of operational transition of tenants in and out of their property and that of their direct reports in conjunction with surveying colleagues.
- Maintain a high visibility with clients and key stakeholders and enhance their area of the business through the creation of appropriate improvement initiatives, Customer Experience, and placemaking initiatives, including supplier improvement plans.
- Further develop and maintain excellent tenant relationships, ensuring that they receive the highest standards of service in relation to their operational needs and attend tenant meetings as applicable.
- Provide technical support and specialist input for Facilities Management-centered operations with their teams and colleagues, as required.
Compliance
- Responsible for all the health and safety compliance on their site and those of the direct reports. This includes ensuring that all health and safety audits, fire and evacuations are carried out on a regular basis in accordance with laid down requirements, the emergency plan, and related site maps are continually updated, and ensuring Meridian (Health and Safety tool) is regularly updated.
- Proactively manage risk and deal with insurance compliance relating to their property and those of their direct reports, with regards to both public and statutory requirements, as applicable. Ensure that insurance claims are raised through the appropriate business unit within CBRE.
- Ensure a business continuity plan is in place for their properties and those of the direct reports, and that they are reviewed and tested annually.
- Liaise with local authorities and statutory bodies as appropriate.
- Assist with the compilation of external contracts in conjunction with the Procurement Department. This includes ensuring that all procurement needs are carried out in line with company policy.
- Compile and maintain all required management information/records relating to their properties and those of the direct reports, as required. This includes asset register, emergency plans, and all related records and management reports.
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General
- Act as point of escalation for any people and operational issues within the region and address these accordingly and be part of the on-call rota for the wider FM business.
What You'll Need
- Educated to degree level or equivalent is desirable.
- Previous senior facilities management experience with responsibility for multi-properties within a complex estate environment, including Line Management responsibility for a sizeable number of Company employees.
- Significant contractor management and that of multiple service agreements and service charge budgets.
- Excellent customer service, interpersonal, communication, and people engagement skills.
- High degree of knowledge reference of Health and Safety legislation, and environmental protection requirements.
- IT literate, together with an understanding and experience of industry-specific IT applications.
- Good analytical skills, planning, and organizational skills.
- Ability to work within a team and on own initiative within a pressurized environment.
- IOSH qualification essential.
- IWFM qualification desirable.
- NEBOSH qualification desirable.
Why CBRE
When you join CBRE, you become part of the global leader in commercial real estate services and investment that helps businesses and people thrive. We are dynamic problem solvers and forward-thinking professionals who create significant impact. Our collaborative culture is built on our shared values — respect, integrity, service, and excellence — and we value the diverse perspectives, backgrounds, and skillsets of our people. At CBRE, you have the opportunity to chart your own course and realize your potential. We welcome all applicants.
Applicant AI Use Disclosure
We value human interaction to understand each candidate's unique experience, skills, and aspirations. We do not use artificial intelligence (AI) tools to make hiring decisions, and we ask that candidates disclose any use of AI in the application and interview process.
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