LHG - London Hotel Group
Senior Facilities Manager
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About The Role
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We are seeking an experienced Senior Facilities Manager to take ownership of facilities, maintenance, and compliance across a portfolio of hotel properties in London. This is a hands-on, multi-site leadership position for someone who can combine strategic planning with practical day-to-day operational management. The successful candidate will be responsible for maintaining safe, compliant, and well-presented properties while leading internal maintenance teams and external contractors.
Key Responsibilities
- Lead facilities and maintenance operations across multiple hotel sites, ensuring each property is safe, compliant, operational, and maintained to a high standard.
- Manage and coordinate handymen, maintenance engineers, technicians, and other property support staff across the portfolio.
- Plan and prioritise reactive maintenance, planned preventive maintenance, and longer-term capital works.
- Own relationships with external contractors and suppliers, including tendering, performance management, cost control, and service level agreements (SLAs).
- Monitor statutory and operational compliance, including fire safety, health and safety, water hygiene, electrical systems, gas systems, lifts, plant rooms, and other building services as applicable.
- Manage maintenance budgets, purchase approvals, and expenditure, identifying opportunities to improve value without compromising safety or guest experience.
- Carry out regular site inspections, maintain action plans, and ensure defects are followed through to completion.
- Respond to urgent operational issues and coordinate appropriate out-of-hours support where required.
- Work closely with hotel and property management teams to minimise disruption to guests, residents, staff, and hotel operations.
- Develop practical standards, reporting processes, and maintenance schedules that can be applied consistently across the group.
- Support refurbishment, renovation, and improvement projects, coordinating contractors, timelines, access, and quality control.
- Provide clear reporting to senior management on risks, priorities, budgets, contractor performance, and major works.
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What We Are Looking For
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- Approximately 5 years of facilities, maintenance, property, or building-services experience, with at least 3 years at management level.
- Proven experience managing multiple sites, ideally within hotels, hospitality, serviced accommodation, residential property, or another operational property environment.
- Demonstrable experience leading maintenance teams and managing third-party contractors.
- Strong knowledge of planned and reactive maintenance, compliance, contractor management, SLAs, and building-services operations.
- Commercial awareness, including budgeting, procurement, quotation review, and cost control.
- Excellent organisation and prioritisation skills, with the ability to manage several live issues across different sites at the same time.
- A practical, hands-on approach and the confidence to inspect problems, challenge contractors, and make sound operational decisions.
- Clear communication skills and the ability to work effectively with senior management, hotel teams, suppliers, and engineers.
- A full UK driving licence would be advantageous for travel between sites.
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