HSBC Global Services Limited
Senior Facilities Manager UK Europe US and LATAM
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Senior Facilities Manager UK Europe US and LATAM
If you’re looking for a career that will help you stand out, join HSBC, and fulfil your potential - whether you want a career that could take you to the top, or an exciting new direction, we offer opportunities, support and rewards that will take you further.
We’re one of the largest banking and financial services organisations in the world, with a network that covers more than 50 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people fulfil their hopes and realise their ambitions.
We are seeking a Senior Facilities Manager UK Europe US and LATAM
In this fantastic role, you’ll lead the delivery of high-quality workplace services across a complex regional portfolio. You’ll manage strategic suppliers, influence market teams, strengthen operational resilience and deliver improvements through standardisation, technology and sound commercial management.
This is an opportunity to work at scale in a globally connected organisation where effective facilities management directly supports colleagues and business performance.
As an HSBC employee in the UK, you’ll have access to tailored professional development opportunities and a competitive pay and benefits package. This includes private healthcare for all UK-based employees, enhanced maternity and adoption pay and support when you return to work, and a contributory pension scheme with a generous employer contribution.
In this role, you will:
- Lead regional Facilities Management delivery across a multi-site portfolio, ensuring safe, resilient, high-quality and efficient workplace services that meet business and colleague needs.
- Embed global FM standards and coordinate market delivery, ensuring policies, procedures and the RES operating model are applied consistently, while local requirements and variances are properly governed.
- Manage outsourced FM suppliers and operational governance, including the JLL partnership, service reviews, performance reporting, issue escalation, remediation tracking and delivery of core services such as cleaning, maintenance and building operations.
- Drive risk, resilience, assurance and commercial performance, covering incident management, continuity planning, controls and documentation, budgets, forecasting, cost discipline, savings and cost-avoidance opportunities.
- Lead collaboration, stakeholder engagement and continuous improvement, working across Workspace Operations & Services, Engineering, Health & Safety, Hospitality and ESG to drive standardisation, digitisation, automation/AI, service improvements and actions through to completion.
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To be successful in this role you should have the following skills:
- Proven experience delivering Facilities Management and workplace operations across a multi-site or regional portfolio, balancing service quality, operational risk, colleague experience and cost performance with strong execution discipline.
- Strong practical understanding of FM operations, including building services and maintenance, with the ability to work effectively with Engineering, Health & Safety, Hospitality, ESG and other specialist teams to support safe, reliable and efficient workplaces.
- Experience managing outsourced FM operating models and strategic supplier relationships, including governance routines, performance reviews, service-level monitoring and issue remediation through to closure. The role also requires sound financial judgement across budgeting, forecasting, cost control, savings and cost avoidance.
- Ability to identify, assess and manage facilities-related operational risks across a regional portfolio, supporting incident management, business continuity, assurance, due diligence and alignment with HSBC’s risk and control framework.
- Collaboration and change leadership: Strong communication and relationship-management skills, with the ability to influence Regional and Market leadership in a matrix organisation, collaborate across markets and service lines, manage ambiguity and competing priorities, drive actions to completion, and lead simplification, digitisation and adoption of global standards.
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Being open to different points of view is important for our business and the communities we serve. At HSBC, we’re dedicated to creating diverse and inclusive workplaces - no matter their gender, ethnicity, disability, religion, sexual orientation, socio-economic background or age. We are committed to removing barriers and ensuring careers at HSBC are inclusive and accessible for everyone to be at their best. We take pride in being a Disability Confident Leader and will offer an interview to people with disabilities, long term conditions or neurodivergent candidates who meet the minimum criteria for the role.
If you have a need that requires accommodations or changes during the recruitment process, please get in touch with our Recruitment Helpdesk via hsbc.recruitment@hsbc.com.
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