NTT DATA Europe & Latam
Senior Field Engineer
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The team you'll be working with:
The DC Project Lead Engineer role presents an opportunity for an experienced field engineer to take on the responsibility of the provision of onsite technical delivery and field engineering services to clients.
The role combines hands-on technical delivery work with client-facing engagement leadership responsibilities. The delivery objective of this role is to ensure all project requests, process events and project deliverables result in zero missed Service Level Agreement (SLA) conditions, This role delivers build services to clients by managing customer requirements through to a pre-determined effective resolution.
The lead element of this role is to provide NTT’s clients with a primary point of contact for DC operations installation and service engagements that are serviced by a small flexible team of engineering resources.
What you'll be doing:
- Lead a site installation team for DC operations and field service engagements as the client’s primary point of contact for on-site delivery, ensuring high-quality to exacting standards of delivery.
- Undertake installation and decommission of network, server, storage, and telecommunications equipment within data centres, adhering to structured methods of procedure.
- Provide installation and testing services of cabling between devices at customer data centre sites, both fibre and copper - testing and installing pre terminated fibre and terminating RJ45 cables between devices, utilising existing structured cable infrastructure of tray work or trunking where necessary.
- Ensure that the assigned infrastructure at the client site is configured, installed, tested as per operational solution according to client requirements.
- Liaise with all stakeholders including client, carriers and colleagues to expedite delivery and diagnosis of issues to identify resolutions.
- Provide technical guidance, mentoring, and training to more junior members of the team.
- Be responsible to the quality and standard of delivery from the whole team by ensuring the latest standards and MOPS are shared and adhered to, conducting training sessions such as toolbox talks and site briefings, ensuring correct use of PPE and safe working practices are followed.
- Monitor project/engagement progress and ensure work is completed to quality standard.
- Ensure incidents and engagements are updated with progress and resolution details in a timely manner using the required platform.
- Follows the required handover procedures for shift changes to ensure service continuity.
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What experience you'll bring:
- Substantial experience in technical support to clients.
- Solid experience in managing staff to achieving “right first time” deployments.
- Demonstrable knowledge and experience of Data Cabling infrastructure, installation, standards and testing.
- Proven understanding and experience of Network routing and switching.
- Entry level experience providing remote support in Collaboration technologies.
Academic / Vendor Qualifications and Certifications
Desirable
- Relevant City and Guilds qualifications in data cabling and testing for Fibre and Copper.
- Associate level certification in data centre technologies such as Cisco, Dell, or NetApp.
- Associate level certification in other networking technologies such as Juniper, Aruba, F5.
Knowledge and Attributes
- Good communicate skills, both verbal and written.
- Ability to plan activities and projects well in advance and consider possible changing circumstances.
- Combine Ability to maintain a positive outlook at work.
- Ability to work well in a pressurised environment.
- Ability to work hard and put in longer hours when it is necessary.
- Ability to adapt to changing circumstances.
- Ability to place client at the forefront of all interactions, understanding their requirements and creating a positive client experience throughout the total client journey.
Additional Information/ Requirements
- Full, clean driving license.
- Proximity to London is imperative to meet service level requirements.
- Potential for travel to Ireland and EU.
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Note – There is a requirement to ensure customer SLOs are met which may involve out of hours working depending on circumstances.
Who we are:
At NTT DATA, you have endless opportunities to think big, act bold and take ownership. As a $30+ billion business and technology services, AI and digital infrastructure leader, we co-innovate solutions with clients and partners globally for business and societal impact. Serving 75% of the Fortune Global 100, with experts in over 70 countries, we encourage experimentation and recognize great work. Proudly a Global Top Employer, NTT DATA is part of NTT Group, which invests over $3 billion annually in R&D. Make this the place where you belong, learn, and build your network. Make this the place where you grow.
What we'll offer you:
We offer a range of tailored benefits that support your physical, emotional, and financial wellbeing. Our Learning and Development team ensure that there are continuous growth and development opportunities for our people. We also offer the opportunity to have flexible work options.
You can find more information about NTT DATA UK & Ireland here: https://uk.nttdata.com/
We are an equal opportunities employer. We believe in the fair treatment of all our employees and commit to promoting equity and diversity in our employment practices. We are committed to creating a diverse and inclusive workforce. We actively collaborate with individuals who have disabilities and long-term health conditions which have an effect on their ability to do normal daily activities, ensuring that barriers are eliminated when it comes to employment opportunities. In line with our commitment, we guarantee an interview to applicants who declare to us, during the application process, that they have a disability and meet the minimum requirements for the role. If you require any reasonable adjustments during the recruitment process, please let us know. Join us in building a truly diverse and empowered team.
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