Forsyth Barnes
Senior Functional Consultant (Ref: 197763)
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Senior Functional Consultant | ServiceNow (Ref: 197763)
Location: London / Hybrid
Type: Permanent
Salary: Competitive + Bonus + Benefits
We're supporting a growing ServiceNow transformation consultancy that is looking to add a number of Senior Functional Consultants to its UK practice.
This is a client-facing role focused on helping organisations improve service delivery, employee experience, and operational efficiency through ServiceNow-enabled transformation.
We're looking for consultants who enjoy working with business stakeholders, leading workshops, understanding challenges, and translating requirements into practical solutions.
Responsibilities
- Lead discovery workshops and stakeholder interviews
- Gather and document business requirements
- Analyse and map current and future-state processes
- Create user stories and functional specifications
- Support ServiceNow solution design and delivery
- Work closely with architects, developers, and project teams
- Facilitate UAT and support adoption activities
- Build trusted relationships with client stakeholders
- Drive continuous process improvement initiatives
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Experience Required
- Experience as a Functional Consultant, Business Analyst, Process Consultant, or ServiceNow Consultant
- ServiceNow experience across HRSD, CSM, ITSM, or Employee Services
- Strong workshop facilitation and stakeholder management skills
- Requirements gathering and process mapping experience
- User story creation and backlog management
- UAT planning and execution
- Experience working within Agile delivery environments
Desirable
- Shared Services experience
- HR Operations or Employee Services exposure
- ServiceNow CSA or CIS Certifications
- ITIL Certification
- Experience supporting large-scale transformation initiatives
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The Ideal Person
You'll be comfortable engaging with stakeholders, understanding business processes, and helping shape ServiceNow-enabled solutions that deliver measurable outcomes.
This role would suit someone currently working as a:
- Senior Functional Consultant
- Functional Consultant
- ServiceNow Consultant
- Senior Business Analyst
- Business Process Consultant
- HRIS Consultant
- Service Delivery Consultant
What's on Offer
- Enterprise-scale transformation programmes
- Exposure to HR, Employee Services, Customer Service, and Shared Service environments
- Strong career progression opportunities
- Collaborative consulting culture
- Opportunity to work with the latest ServiceNow and AI-enabled capabilities
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