West London NHS Trust
Senior Healthcare Support Worker

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North Bristol NHS Trust and University Hospitals Bristol and Weston NHS Foundation Trust Merger
North Bristol NHS Trust (NBT) and University Hospitals Bristol and Weston NHS Foundation Trust (UHBW) have merged as of 1st July 2026 to become Bristol NHS Foundation Trust. This creates an exciting future that brings together the best of both organisations. As a single, strong and sustainable organisation, we will not only be able to deliver better outcomes for our patients and fairer care for our population, but it will also provide greater opportunities for our people.
Bristol NHS Foundation Trust recognise the value of a healthy work-life balance. When applying, speak to us about how we might be able to accommodate flexible working, so your work life fits around your home life.
We particularly welcome applications from Black, Asian and minority ethnic candidates as they are under-represented within the Trust.
Our job adverts may close as soon as sufficient applications have been received. Considering this, if you are interested in this role, please do apply as soon as you can.
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Job Overview
We're looking for enthusiastic Healthcare Assistants to join our Emergency Department at a pivotal point in its' development.
As part of an exciting departmental reconfiguration, we're expanding both our workforce and the way we deliver urgent and emergency care. This is an opportunity to become part of a forward-thinking team as we develop our services, enhance patient flow and create new ways of working across both our Emergency Department and Minor Injury Unit (MIU).
This is a varied and rewarding role where no two shifts are ever the same. Working across the whole department, you'll play an essential role in supporting the delivery of safe, compassionate and efficient patient care while developing a broad range of clinical skills in one of the busiest and most dynamic areas of the hospital.
Please note, this role does not currently meet the salary requirement for visa sponsorship. From the 9th April 2025, the minimum salary required for a Skilled Worker visa became £25,000 per year. While this role may be offered at a higher point on the pay scale depending on relevant NHS experience, most new starters are appointed at the bottom of the band, which does not meet the salary threshold.
Previous applicants need not apply
Main duties of the job
As a Band 3 Clinical Support Worker, you'll be a valued member of the multidisciplinary team, working alongside nurses, consultants, doctors, Advanced Clinical Practitioners, therapists and other healthcare professionals to provide outstanding care to patients from the moment they arrive.
This is far more than a traditional healthcare support worker role. Working across both the Emergency Department and Minor Injury Unit, you'll undertake a wide range of clinical duties, helping to assess, investigate and support patients throughout their journey.
Working under the direction of registered practitioners and within your competencies, you'll provide high-quality patient care while helping the department maintain safe and effective patient flow.
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As part of this varied role, you'll undertake enhanced clinical skills including venepuncture, cannulation, recording and escalating observations, performing 12-lead ECGs, and supporting patients through investigations and treatment. You'll work closely with the nursing, medical and consultant teams, becoming an integral part of delivering safe and efficient emergency care.
As a designated Major Trauma Centre, you'll also can undertake specialist training to become a Trauma Scribe, playing a vital role during trauma calls by accurately documenting assessments, interventions and key timings to support the trauma team during the management of critically injured patients.
Working for our organisation
Bristol NHS Foundation Trust brings together more than 28,000 staff to deliver over 160 clinical services across thirteen hospital locations, operating from three main sites at Southmead, Bristol city centre and Weston.
With an annual turnover of £2.3 billion, we are now one of the largest NHS trusts in the United Kingdom. Our hospitals are spread across Bristol and Weston, join us and you can enjoy the very best of both worlds; city living within a stone’s throw of the countryside or beside the seaside, both with easy access to all that the South West has to offer. Bristol NHS Foundation Trust values all people as individuals. As an equal opportunities employer actively working towards a diverse workforce we aim to recruit and retain a workforce which represents the rich diversity of the local population at all levels and are committed to designing our services around the needs of individual patients and those around them. Anonymous information will be used from your application in order to ensure we’re meeting our pledge.
Essential Requirements Include
Detailed job description and main responsibilities
Previous experience working as a Band 3 Healthcare Support Worker or equivalent within an acute healthcare setting, caring for patients with a wide range of clinical presentations. Competence in, or willingness to undertake training and competency assessment in:
- Venepuncture (blood sampling).
- Cannulation.
- Recording and recognising abnormal observations.
- Performing 12-lead ECGs. Excellent communication skills with the ability to work confidently alongside nurses, consultants, doctors and the wider multidisciplinary team. A caring, compassionate and professional approach to patient care, recognising the importance of dignity, respect and reassurance during what can often be a stressful experience. The ability to remain calm, organised and adaptable while managing multiple tasks in a fast-paced, high-acuity clinical environment. A willingness to undertake further education and competency-based training to support the needs of the department. A willingness to complete training to become a Trauma Scribe, supporting the trauma team during major trauma calls as part of our Major Trauma Centre. The ability to prioritise workload, respond to changing clinical demands and contribute positively to patient flow across the department. Flexibility to work across both the Emergency Department and Minor Injury Unit as part of a 24/7 rotating shift pattern.
Person specification
Education/Training/Qualifications
Essential criteria
One of the following:
- Level 3 RQF, SCQF
- City and Guilds 3
- NVQ 3
- BTEC National Diploma
- Equivalent experience (minimum of 12 months)
- GCSE grade A- C (grade 4 and above) or equivalent in English
- GCSE grade A- C (grade 4 and above) or equivalent in Maths
- Completion of Level 3 Diploma in Healthcare Support (that maps to the Apprenticeship Standard for Senior Health Care Support Worker)
- Equivalent experience


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Desirable criteria
Completion of relevant Band 3 clinical skills training ie. venepuncture and physiological measurements
Work Experience
Essential criteria
- At least 12 months experience of working in a health or social care setting
- Experience of working in an hospital/ acute healthcare setting
- Evidence of ability to work as a member of a team
- Good time management skills and prioritising work
- Understands and committed to a caring approach to patients & relatives
Knowledge/Skills/Abilities
Essential criteria
- Effective and appropriate communication skills both written and verbal
- IT skills, basic word, Email, keyboard skills
- Able to complete appropriate documentation accurately
- Demonstrate an awareness of healthcare work and policies and procedures
We hope that you will decide to join us and become part of this exciting journey, helping us to shape our future together.
As an equal opportunities employer actively working towards a diverse workforce we aim to recruit and retain a workforce which represents the rich diversity of the local population at all levels and are committed to designing our services around the needs of individual patients and those around them. Anonymous information will be used from your application to ensure we’re meeting our pledge.
The Trust is committed to investing in and caring for all our staff. We will support you in maintaining and improving your health and wellbeing, as well as your career development through management and training support - developing exceptional people for exceptional careers.
BFT is committed to safeguarding and promoting the welfare of children, young people, and vulnerable adults.
To comply with Part 7 of the Immigration Act 2016 all applicants must be able to speak fluent English to an appropriate standard which will be assessed at Interview.
If you require sponsorship for a visa to work in the UK, to avoid disappointment, please check to ensure you are eligible under the UKVI points based system.
The Trust uses electronic new starter forms on Trac to collect personal details. Information collected is securely stored and used to set up the employee record on the ESR HR system.
By applying for this post, you are agreeing to Bristol NHS Foundation Trust transferring the information contained in this application to its preferred applicant management system. If you are offered a job, information will also be transferred into the national NHS Electronic Staff Records system.
Please be aware of scams – unless specified above, we will only communicate with you via @recruit.trac.jobs or nhs.net e-mails and we will never ask you for any payments.
Important
Please note that if you apply for a position with this Trust, you may be contacted via Trac or via email. This includes invites for job interviews. We therefore recommend that you regularly check your Trac account and email accounts. We may also contact you by texting the mobile number, if provided, on the application form.
Due to the high number of applications that are received for some posts we may close this vacancy before the advertised closing date. Therefore,
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