West London NHS Trust
Senior Healthcare Support Worker

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North Bristol NHS Trust and University Hospitals Bristol and Weston NHS Foundation Trust Merger
North Bristol NHS Trust (NBT) and University Hospitals Bristol and Weston NHS Foundation Trust (UHBW) have merged as of 1st July 2026 to become Bristol NHS Foundation Trust. This creates an exciting future that brings together the best of both organisations. As a single, strong and sustainable organisation, we will not only be able to deliver better outcomes for our patients and fairer care for our population, but it will also provide greater opportunities for our people.
Bristol NHS Foundation Trust recognise the value of a healthy work-life balance. When applying, speak to us about how we might be able to accommodate flexible working, so your work life fits around your home life.
We particularly welcome applications from Black, Asian and minority ethnic candidates as they are under-represented within the Trust.
Our job adverts may close as soon as sufficient applications have been received. Considering this, if you are interested in this role, please do apply as soon as you can.
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Job Overview
We are looking to recruit experienced, hardworking and motivated individuals to join our friendly Emergency Department (ED) Team!
Why apply?
Our ED Team are focused on the delivery of safe, high quality care, whilst putting the needs of our patients at the forefront of all that they do!
We’re one of two designated Major Trauma Centers in the Southwest, working closely with a network of local unit trauma units to provide specialized trauma care & rehabilitation to patients with multiple serious injuries.
Our Emergency Zone is purpose-built to aid patient flow, transfer, and treatment, it comprises of our ED and Acute Medical unit.
The role includes working alongside nursing staff in all areas of the ED, as well as working both day and night shifts; subsequently the applicant must be flexible in order to meet the needs of our patients and the department.
The successful candidate should be enthusiastic about their on going development as you will be expected to become competent in extended roles such as plastering, trauma scribing and link roles.
Please note, this role does not currently meet the salary requirement for visa sponsorship. From the 9th April 2025, the minimum salary required for a Skilled Worker visa became £25,000 per year. While this role may be offered at a higher point on the pay scale depending on relevant NHS experience, most new starters are appointed at the bottom of the band, which does not meet the salary threshold.
Previous applicants need not apply
Main duties of the job
A Senior Healthcare Support Worker is a core member of the team delivering direct care to patients and supporting registered practitioners to deliver high quality, compassionate health care to people in accordance with assessed needs and a care plan.
You will carry out a range of clinical and non-clinical healthcare, or therapeutic tasks, under the direct or indirect supervision of the registered healthcare practitioner, in accordance with the Trust values.
There will be opportunities to develop your knowledge and skills, specific to your needs. Training will be provided to ensure you have the required core skills and skills set specific to your area of work. You will also be supported to obtain your care certificate if you do not have this qualification.
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Working for our organisation
Bristol NHS Foundation Trust brings together more than 28,000 staff to deliver over 160 clinical services across thirteen hospital locations, operating from three main sites at Southmead, Bristol city centre and Weston.
With an annual turnover of £2.3 billion, we are now one of the largest NHS trusts in the United Kingdom. Our hospitals are spread across Bristol and Weston, join us and you can enjoy the very best of both worlds; city living within a stone’s throw of the countryside or beside the seaside, both with easy access to all that the South West has to offer. Bristol NHS Foundation Trust values all people as individuals. As an equal opportunities employer actively working towards a diverse workforce we aim to recruit and retain a workforce which represents the rich diversity of the local population at all levels and are committed to designing our services around the needs of individual patients and those around them. Anonymous information will be used from your application in order to ensure we’re meeting our pledge.
Detailed Job Description And Main Responsibilities
Nursing Care
- Obtain consent prior to giving care in accordance with Trust policies.
- Duties are delegated to you in line with care plans
- Not all duties are routine, and you will need to use your knowledge, experience and understanding to take decisions within your area of responsibility
- To carry out a range of clinical duties with minimal / no supervision, including for example, blood pressure monitoring, oxygen saturation levels, body temperature, pulse rate and respiration rate, glucose monitoring, collection and testing of urine samples / faecal samples / sputum samples and wound swabs ensuring delivery of high-quality patient care at all times. NB: this list is not exhaustive and will vary depending on area of work.
- Participate in patient assessment providing high quality holistic patient care and escalating concerns about patients to other clinical staff
- Practice safe standards of care to patients following Trust guidelines and policies and policies and be able to concentrate for periods throughout the day with occasional interruptions.
- Provide clinical care in accordance with the infection prevention and health and safety policies and procedures.
- Maintain the work environment in line with Trust infection control and patient safety policies
- Develop the skills to actively facilitate self-care and independence with patients.
- Promote health education specific to the clinical area and in line with national and local policies.
- Maintain accurate records relating to communication with patients, relatives, and members of the Multidisciplinary team regarding all aspects of care demonstrating a range of appropriate communication skills.
- Ensuring equipment and stores are well maintained, taking appropriate action if the equipment is faulty
- Work effectively as part of a team.
Training
- Undertake the Trust’s corporate and local induction and maintain your learning and compliance with training requirements for your
- Complete mandatory training. This will vary depending on area of work.
- Attend In-service Training
- Successful completion of the Care Certificate if applicable


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Professional
- Demonstrate ability to access Trust policies and procedures and comply with those relevant to role.
- Act, at all times, in a manner which demonstrates respect for privacy, dignity and confidentiality.
- Embrace the Trust values and work in an inclusive way.
- Act within limits of competence, ensuring actions support care, protection, and wellbeing.
- Responsible for maintaining own skills, knowledge, and competence for the role.
- Ensure all mandatory training is undertaken in line with Trust policy.
- Participate in team discussions / meetings as an integral member of the team.
- You are accountable for your work and for reviewing the effectiveness of care provided. Adapting, or escalating as required.
- To support or guide the healthcare support worker.
Administration
- Competent in the use of IT systems within the workplace environment.
- Participate in the induction and orientation of newly appointed staff, learners and other visitors to the department
- Comply with Trust policy regarding information governance and the care of patient property.
Person specification
Education/Training/Qualifications
Essential criteria
- One of the following:
- Level 3 RQF, SCQF
- City and Guilds 3
- NVQ 3
- BTEC National Diploma
- Equivalent experience (minimum of 12 months)
- GCSE grade A- C (grade 4 and above) or equivalent in English
- GCSE grade A- C (grade 4 and above) or equivalent in Maths
- Completion of Level 3 Diploma in Healthcare Support (that maps to the Apprenticeship Standard for Senior Health Care Support Worker)
- Equivalent experience
Desirable criteria
- Completion of relevant Band 3 clinical skills training ie. venepuncture and physiological measurements
Work Experience
Essential criteria
- At least 12 months experience of working in a health or social care setting
- Experience of working in an hospital/ acute healthcare setting
- Evidence of ability to work as a member of a team
- Good time management skills and prioritising work
- Understands and committed to a caring approach to patients & relatives
Knowledge/Skills/Abilities
Essential criteria
- Effective and appropriate communication skills both written and verbal
- IT skills, basic word, Email, keyboard skills
- Able to complete appropriate documentation accurately
- Demonstrate an awareness of healthcare work and policies and procedures
We hope that you will decide to join us and become part of this exciting journey, helping us to shape our future together.
As an equal opportunities employer actively working towards a diverse workforce we aim to recruit and retain a workforce which represents the rich diversity of the local population at all levels and are committed to designing our services around the needs of individual patients and those around them. Anonymous information will be used from your application to ensure we’re meeting our pledge.
The Trust is committed to investing in and caring for all our staff. We will support you in maintaining and improving your health and wellbeing, as well as your career development through management and training support - developing exceptional people for exceptional careers.
BFT is committed to safeguarding and promoting the welfare of children, young people, and vulnerable adults.
To comply with Part 7 of the Immigration Act 2016 all applicants must be able to speak fluent English to an appropriate standard which will be assessed at Interview.
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