Ghost Enterprises
Senior Help Desk Technician
How your CV stacks up
Upload your CV to see how well it fits this job role
?%
About the role
Ghost Enterprises is looking for a Senior Helpdesk Engineer to join our IT support team as a key escalation point, both for our internal team and for the customers we support. You'll handle the technical issues that don't get solved at first line, with deep hands-on expertise across Microsoft 365, Azure, and SharePoint migrations, plus a strong grounding in cyber security best practice. You're equally comfortable running with a problem solo or pairing up with the team to close it out.
What you'll be doing
- Acting as the senior escalation point for complex tickets raised by both customers and junior engineers, owning issues through to resolution
- Leading and supporting SharePoint migration projects, including planning, execution, and post-migration troubleshooting
- Managing and maintaining Azure and Microsoft 365 (O365) environments — configuration, administration, and issue resolution
- Applying cyber security best practice across client environments, identifying risks and recommending remediations
- Using Datto RMM and Autotask to monitor, manage, and document client systems and support tickets
- Mentoring and supporting less experienced engineers, sharing knowledge to raise the team's overall technical capability
- Communicating directly and confidently with customers, translating technical issues into clear, non-technical explanations
- Working independently to prioritise and manage your own workload, while collaborating closely with the wider team
Reasons to use Rodeo
Start with a chat, not a search bar
Grad scheme, placement, apprenticeship? Not sure what you want yet — that's fine. Your agent talks it through with you and turns "I have no idea" into a shortlist.
It searches the market for you
Every day your agent scans the market matching roles against what actually matters to you, not just keywords on a CV.
Only hits
No noise. No "maybe this fits." Just roles with a clear explanation of why they're right — and where to focus when applying.
What we're looking for
Get help with your application
Your very own career expert that helps elevate your application to the next level.
- Proven experience in a senior or escalation-level helpdesk/service desk engineering role, ideally in an MSP environment
- Strong hands-on experience with SharePoint migrations
- Solid working knowledge of Azure and Microsoft 365 (O365) administration
- In-depth understanding of cyber security principles and best practice
- Experience with Datto RMM and Autotask (essential)
- Excellent customer-facing communication skills, with the confidence to manage escalations directly
- Ability to work independently and take ownership, while also functioning well as part of a team
- Strong troubleshooting and problem-solving skills across a broad range of technologies
“It took my CV and asked me questions relevant to understanding what kind of jobs to suggest for me. Suggestions were almost perfect. Jobs were exactly what I’ve been looking for.”
Jessica, London
Skills