Senior Hire Desk Controller – Basildon

Location: Basildon, Essex

Working Hours: 42 hours per week, Monday to Friday

Contract: Permanent, Full Time

Speedy Hire is the UK's leading provider of tools, specialist equipment and support services, with a reputation for delivering exceptional customer service.

At Speedy, we're proud of our people and the difference they make every day. Whether supporting customers, working with colleagues or finding solutions to challenges, our teams are at the heart of everything we do.

We have an exciting opportunity for an experienced Senior Hire Desk Controller to join our busy team based in Basildon.

As a Senior Hire Desk Controller, you'll play a key role in ensuring the smooth running of our hire operations, delivering excellent customer service and supporting the wider team to achieve operational and commercial targets.

You'll be a key point of contact for customers, managing hire requirements, resolving enquiries and working closely with our operational teams to ensure we deliver the right equipment, at the right time.

You'll also support and guide other Hire Desk Controllers, sharing your knowledge and experience to help maintain high standards of service across the team.

This is a fantastic opportunity for someone with experience in the hire industry who enjoys taking ownership, supporting colleagues and making a real difference to the customer experience.

• Managing customer hire enquiries, bookings, extensions and off-hires, ensuring an efficient and professional service.
• Supporting the day-to-day running of the hire desk and ensuring customer requirements are met.
• Providing guidance and support to Hire Desk Controllers, sharing knowledge and best practice.
• Building and maintaining strong relationships with customers and internal stakeholders.
• Processing hire orders, quotations and associated documentation accurately and efficiently.
• Working closely with depots, transport and operational teams to coordinate equipment availability, deliveries and collections.
• Identifying opportunities to maximise hire revenue, improve equipment utilisation and support business growth.
• Taking ownership of escalated customer enquiries and resolving issues promptly and professionally.
• Monitoring outstanding orders and customer requirements to ensure agreed service levels are achieved.
• Supporting the management team with operational activities, performance and continuous improvement.
• Maintaining accurate customer records and ensuring internal systems are kept up to date.
• Promoting safe working practices and ensuring compliance with company policies and procedures.