Another Place
Senior House Manager
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Senior House Manager
Another Place, The Lake
Full Time | 2 Years Experience | £30,000 - £32,000 / Year
Our Senior House Manager Role
Do you notice the little things that make a big difference? Do you enjoy inspiring teams and creating memorable guest experiences? We’re looking for a Senior House Manager with a passion for hospitality and a natural flair for leadership.
Working alongside our Guest Experience Manager, you’ll lead our Front Desk, Swim Club, treatment, and Night House Manager teams, developing people, delivering exceptional service, and driving departmental performance. You’ll encourage your team to take ownership, use their initiative, and find opportunities to improve the guest experience and grow revenue. When our Guest Experience Manager is away, you’ll take the lead, keeping things running smoothly.
It’s a varied role with plenty of opportunity to grow your skills and make your mark. As our Senior House Manager, you’ll be:
- Leading and developing people: Coaching House Managers and the team, supporting recruitment and training, and creating a positive environment where everyone feels valued.
- Creating memorable experiences: Leading our teams to deliver warm, attentive service, anticipating guest needs, and resolving feedback or complaints with care and confidence.
- Keeping things running smoothly: Supporting daily operations, team rotas, and service standards, working closely with other departments.
- Driving standards and improvements: Encouraging fresh ideas, using guest feedback to identify opportunities, and ensuring health and safety procedures are followed.
- Supporting commercial success: Contributing to departmental budgets, revenue targets, and operational performance, identifying opportunities across Swim Club, treatments, and our wider guest offering.
- Taking the lead when needed: Making confident decisions and supporting the wider management team in the absence of our Guest Experience Manager.
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The Skills You’ll Bring
We’re looking for someone who enjoys looking after people and helping others succeed. You’ll ideally bring:
- Previous experience in a Front of House management or similar hospitality leadership role.
- The ability to lead, motivate, coach, and develop a team.
- A passion for hospitality and memorable guest experiences.
- Strong communication skills and confidence in handling challenges and guest feedback.
- A proactive, organised approach, with excellent attention to detail and prioritisation skills.
- Experience using hotel property management and booking systems.
- An understanding of departmental budgets, revenue, and operational performance.
- The flexibility to stay calm, positive, and hands-on in a busy environment.
Experience in spa, leisure, or wellness operations would be an advantage, as would relevant First Aid or health and safety qualifications. Most importantly, you’ll bring warmth, enthusiasm, and a genuine interest in people. You’ll notice what needs doing, care about getting it right, and look for ways to make things better for our guests and team.
What We Can Offer
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We believe looking after our team is just as important as looking after our guests. Joining Another Place means becoming part of a supportive team, with opportunities to develop your career and enjoy our beautiful location.
- A beautiful place to work: A relaxed, professional environment on the shores of Ullswater.
- Room to grow: Excellent career prospects within an expanding organisation, with opportunities for training and development.
- Enjoy more for less: Special rates for you, your friends, and family to stay at our hotels.
- Make the most of Swim Club: Team discounts on treatments.
- Eat well for less: Discounts for you, your friends, and family at Rampsbeck, Living Space, Glasshouse, and The Brackenrigg.
- Team social events throughout the year.
- Access to our team assistance scheme, with support on everything from mental health and wellbeing to managing your finances.
With the lake and fells on your doorstep, there’s plenty of opportunity for paddleboarding, hill walking, and enjoying the natural beauty around you.
A Place to Grow
At Another Place, we’re a community of people who care about what they do, notice the details that matter, and aren’t afraid to change things for the better. As Senior House Manager, you’ll develop future leaders, shape how our teams work, and create experiences our guests remember for a lifetime, while building your own career in hospitality.
Ready to lead with warmth, inspire a team, and make a real difference? We’d love to hear from you. Apply today and join us at Another Place, The Lake.
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