Senior Household Operations Lead (with butler experience)

Are you an exceptional leader and team player in luxury hospitality or private estate management looking for your next career milestone?

We are seeking a polished, discreet, and proactive senior operations lead with a butler background to join one of London's premier private households. Reporting directly to the Asset Manager and working alongside senior leadership, you will drive operational excellence, strategic oversight, and five-star service execution across the estate.

What You'll Do

• Support and Service: Partner with the Head of Service to support, mentor, and performance-manage a multidisciplinary household team, setting clear expectations, KPIs, and priorities.
• Property, Maintenance & Asset Care: Oversee estate inspections and preventative maintenance planning. Manage small capital improvement projects, escalate issues to the Property Manager, and safeguard household assets and inventories.
• Asset Management & Financial Support: Work closely with the Asset Manager on budgets, variance analysis, and operational reporting.
• Daily Operations: Maintain oversight across housekeeping, butler service, valet, food & beverage, childcare coordination, and external contractors to ensure seamless service delivery.
• Guest Experience & Events: Coordinate private events, family functions, and high-profile entertaining, delivering an exceptional five-star guest experience from start to finish.
• Stakeholder Liaison & Discretion: Act as a senior point of contact, anticipating visits and events while maintaining absolute confidentiality and professionalism.
• Acting Leadership: Step in as Acting Head of Service during periods of leave, absence, or increased operational demand. You will work closely with various teams and departments.