Frimley Health NHS Foundation Trust
Senior Housekeeping Supervisor
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Job Overview
We are seeking an enthusiastic, organised, and experienced Senior Housekeeping Supervisor to join our dedicated Hotel Services team in Frimley. This is an excellent opportunity to contribute to patient safety and experience by ensuring high standards of cleanliness, hygiene, and customer service are maintained across our hospital sites.
Are you an experienced supervisor with a passion for leading teams and delivering exceptional service? We are seeking a motivated and organised Senior Housekeeping Supervisor to join our dedicated Hotel Services team and play a vital role in maintaining a clean, safe, and welcoming environment for patients, visitors, and staff.
This is an exciting opportunity to lead housekeeping teams across wards, departments, and public areas, ensuring the highest standards of cleanliness are consistently achieved. Your work will directly contribute to patient safety, infection prevention, and the overall quality of care provided across the Trust.
Main duties of the job
As a Senior Housekeeping Supervisor, you will support the Housekeeping Manager in the daily operational delivery of housekeeping services across the Trust. You will provide visible leadership, coordinate resources, and ensure services are delivered efficiently and to the highest standards.
Working closely with clinical teams, Facilities colleagues, and Infection Prevention and Control specialists, you will help create environments where patients can receive care safely and comfortably.
Working for our organisation
Frimley Health NHS Foundation Trust is committed to being an inclusive and disability confident employer and has been awarded the Gold for the Armed Forces Employment Recognition Scheme. We provide first-class development opportunities for all staff and have a wide range of professional, management and leadership, and clinical skills training available.
Here at Frimley Health NHS Foundation Trust, we know how important it is to have a healthy work-life balance; this benefits not only individuals but the patients we care for too.
We encourage applications from people who wish to work on a flexible basis, recognising that flexibility may mean a range of different working patterns and hours, we do our utmost to work with our staff to meet their needs and the needs of our service and its users.
Detailed Job Description And Main Responsibilities
In this rewarding role, you will:
- Lead and support housekeeping teams across multiple clinical and non-clinical areas.
- Ensure compliance with NHS National Standards of Healthcare Cleanliness, Infection Prevention and Control requirements, and Trust policies.
- Coordinate staffing resources to meet service demands and maintain service continuity.
- Carry out cleanliness audits, inspections, and quality assurance checks.
- Support the investigation and resolution of service issues, incidents, and complaints.
- Monitor performance standards and identify opportunities for continuous improvement.
- Promote excellent customer service and maintain a positive patient experience.
- Support recruitment, induction, training, and ongoing development of housekeeping staff.
- Manage attendance, annual leave, wellbeing discussions, and return-to-work processes.
- Foster a culture of teamwork, professionalism, and continuous learning.
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What We're Looking For
We are looking for an enthusiastic leader who can motivate others, communicate effectively, and thrive in a busy healthcare environment.
You Will Ideally Have
- Previous supervisory experience within healthcare, hospitality, facilities management, hotel services, or a similar customer-focused setting.
- Strong organisational and leadership skills with the ability to manage competing priorities.
- Excellent communication and interpersonal skills.
- A good understanding of infection prevention and control principles.
- Experience supporting staff development, performance management, and workforce planning.
- A commitment to high standards, patient safety, and quality improvement.
- Flexibility to work shifts, including early mornings, evenings, weekends, and bank holidays to meet service requirements.
Please see the Job Description and Person Specification for further details.
We reserve the right to close the advert early if sufficient applications have been received.
Person specification
Qualifications
Essential criteria
- Good basic education/GCSE level
Desirable criteria
- Formal qualification in cleaning services/ Facilities Management, or Housekeeping.
- Achieved NVQ in Supervisor training
Experience
Essential criteria
- Experience of supervising staff within a housekeeping, cleaning, facilities, hospitality, or healthcare environment.
- Experience of cleaning systems, procedures, and infection prevention and control standards.
- Experience of allocating work, monitoring performance, and maintaining service standards.
- Experience of undertaking audits, inspections, or quality checks.
- Experience of dealing with day-to-day staffing issues and service delivery challenges.
- Professional Housekeeping experience
Desirable criteria
- Experience of managing complaints, service concerns, or customer feedback.
- Experience of sickness absence monitoring and return-to-work processes.
- Experience of recruitment, induction, and staff training.
- Experience within an NHS or healthcare environment.
- Experience of stock control, resource allocation, or budget monitoring.
Skills and Knowledge
Essential criteria
- Working knowledge of COSHH and safe chemical management.
- Proven leadership skills to motivate individuals.
- Ability to build strong relationships with individuals and manage expectations.
- Ability to effectively performance manage staff.
- IT skills include Microsoft Word and Excel to intermediate level.
- Knowledge of Health & Safety legislation
Desirable criteria
- Knowledge of NHS National Standards of Healthcare Cleanliness.
- Knowledge of Infection Prevention and Control principles within a healthcare setting.
- Level 2 Food Safety and Food Allergen Awareness
- Knowledge of IT systems: ESR, HealthRoster, Audim, or similar workforce and audit systems.
- Committed to maintaining patient confidentiality and professional standards.
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Special requirements
Essential criteria
- Physically able to undertake workplace inspections and support operational activities.
Desirable criteria
- Ability to work flexibly to meet service needs, including some weekends and bank holidays where required.
- Ability to travel between sites if required.
Frimley Health NHS Foundation Trust (FHFT) is proud of its strong reputation, record of achievement and ambition for the future. We serve a population of over 900,000 people across Berkshire, Hampshire, Surrey and South Buckinghamshire, and remain committed to improving the health and wellbeing of our communities.
Our new organisational strategy – FHFT 2030 – sets out our ambition to be the best place to receive care and the best place to work in the NHS. Underpinned by our Trust values – Committed to Excellence, Working Together, Facing the Future, and being a modern, compassionate, Healthcare Organisation – we are creating a culture where our people can thrive and patients always come first.
We continue to invest heavily in our services and facilities. This includes the development of a new hospital at Frimley Park, major expansion of diagnostics and inpatient capacity, and the continued transformation of services across our sites. We have already delivered a brand-new £100m state-of-the-art Heatherwood Hospital, a £49m Emergency Assessment Centre at Wexham Park, and a £10m upgrade to maternity services.
We are also committed to sustainability and the NHS Net Zero ambition. Our new hospital and estate developments are being designed to be environmentally responsible, energy efficient, and future-proofed, featuring on-site renewables energy and intelligent energy systems. Through our green plan, we are embedding sustainable practices across all areas of care and operations, ensuring we reduce our environmental impact while improving population health and wellbeing. Our staff are key to helps us deliver on our ambition and to ensure sustainability is a core component of care delivery and our operations.
Alongside estates’ investments, we are embedding a strong focus on digital innovation and quality improvement. Our electronic patient record (Epic), launched in 2024, is already enabling safer, more connected, and more effective care for patients, while giving staff the tools they need to do their best work. Our electronic patient record also supports safe and effective digitised care pathways, savings time and carbon, whilst delivering excellent quality of care.
Everything we do is guided by our values, shaping how we care for patients, support colleagues, and build a sustainable future for healthcare together.
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