Senior Housekeeping Supervisor - London Marriott Hotel Canary Wharf

Job Number: 26092258

Job Category: Housekeeping & Laundry

Location: 22 Hertsmere Road, London, England, United Kingdom, E14 4ED VIEW ON MAP

Schedule: Full Time

Located Remotely?: No

Position Type: Non-Management

Position Summary

• Assists the Director of Services in the overall running of the Housekeeping department and deputizes for the Director of Services in her absence.

• Inspects guest rooms, public areas, pool, etc. after being cleaned by Housekeeper to ensure quality standards.

• Runs sold room reports, verifies room status, determines discrepant rooms, prioritizes room cleaning, and updates status of departing guest rooms.

• Assists Housekeeping management in managing daily activities.

• Acts as a liaison to coordinate the efforts of Housekeeping, Engineering, Front Office, and Laundry.

• Documents and resolves issues with discrepant rooms with the Front Desk.

• Prepares, distributes, and communicates changes in room assignments.

• Communicates issues to next shift.

• Completes required paperwork.

• Assists management in hiring, training, scheduling, evaluating, counseling, disciplining, and motivating and coaching employees.

• Follows all company and safety and security policies and procedures; reports any maintenance problems, safety hazards, accidents, or injuries; completes safety training and certifications.

• Ensures uniform and personal appearance are clean and professional; maintains confidentiality of proprietary information; protects company assets.

• Welcomes and acknowledges all guests according to company standards; anticipates and addresses guests’ service needs; assists individuals with disabilities; thanks guests with genuine appreciation.

• Speaks with others using clear and professional language.

• Develops and maintains positive working relationships with others; listens and responds appropriately to the concerns of other employees.

• Ensures adherence to quality expectations and standards.

• Moves, lifts, carries, and places objects weighing less than or equal to 55 pounds without assistance and in excess of 55 pounds with assistance.

• Ability to push and pull a loaded housekeeping cart and other work-related machinery over sloping and uneven surfaces.

• Reaches overhead and below the knees, including bending, twisting, pulling, and stooping.

• Stands, sits, kneels, or walks for an extended period across an entire work shift.

• Grasps, turns, and manipulates objects of varying size and weight, requiring fine motor skills and hand-eye coordination.

• Enters and locates work-related information using computers and/or point of sale systems.

• Reads and visually verifies information in a variety of formats (e.g., small print).

• Performs other reasonable job duties as requested by Supervisors.