Supporting employee queries and case management

• Act as an approachable first point of contact for routine HR queries, providing clear guidance and following issues through to resolution.
• Support day-to-day employee relations cases, including absence, probation, performance concerns and workplace issues, with guidance from the People & Culture Team.
• Coordinate meetings, prepare correspondence, take accurate notes and maintain confidential case records.
• Track agreed actions and deadlines, helping ensure cases progress promptly and consistently.
• Recognise when an issue needs escalation or input from a regional colleague, Legal or an external adviser.

Keeping our systems, information and processes working well

• Maintain accurate, confidential employee records within our HRIS and supporting files.
• Use our HRIS to manage employee updates, workflows, reminders and routine reporting, helping colleagues get the most from the system.
• Maintain current policies, handbooks and employee documentation, supporting clear communication of updates.
• Keep up to date on legislative changes and best practices to stay compliant globally.
• Identify practical ways to simplify processes, reduce duplication and improve the employee experience.

Contributing to a growing global business

• Coordinate with global colleagues and external advisers to support local HR and compliance requirements.
• Support recruitment administration, offer processes and pre-employment checks.
• Contribute to People & Culture projects, which may include learning and development, recognition, employee engagement, talent management and L&D.
• Build strong working relationships across different cultures, brands and time zones.
• Develop knowledge of our Epitome platform, supporting our internal platform and continuing to build knowledge and skills in all aspects of talent management and workforce optimisation.

What You’ll Bring

We are looking for someone who enjoys both the people and the practical detail of HR: someone who can offer a helpful response, spot a missing detail and keep things moving.

You will have:

• Experience as an HR Advisor or HR Administrator, or in a similar People role.
• A good practical understanding of the employee lifecycle and UK HR and employment practices. International jurisdictional experience would be very beneficial.
• Experience supporting employee relations casework, with the judgement to recognise when further guidance is needed.
• Confidence preparing employment documentation and handling sensitive employee information.
• Experience using an HRIS, ideally BambooHR, including maintaining records, managing workflows and producing reports.
• Strong organisational skills and the ability to balance deadlines, employee queries and changing priorities.
• Excellent attention to detail, particularly with contracts, payroll information and people data.
• Clear, thoughtful written and verbal communication.
• Good Microsoft Office skills and confidence learning new systems.
• A practical approach, discretion and a willingness to take ownership through to completion.
• International HR experience, or experience within recruitment, professional services or a multi-entity business, would be welcome but is not essential.

What You’ll Enjoy About Working with us

• Variety: exposure to different countries, businesses, employment arrangements and people challenges.
• Learning: the opportunity to broaden your HR experience through casework, global collaboration and People & Culture projects and developing skills in talent and workforce optimisation for both RGH internally and, potentially, our clients.
• Ownership: space to organise your workload, solve practical problems and suggest improvements.
• Connection: close working relationships with the People and Culture Team across the UK, Middle East and US.
• Culture: an entrepreneurial business that values ideas, continuous development and collaboration.
• Flexibility: full-time or part-time options, with a working pattern agreed to suit the role and the successful candidate.

Working Arrangements

The role is London-based. During probation, we expect greater office presence to support your onboarding, learning and relationships across the business. Following successful completion of probation, the role will move to a hybrid and flexible working model.

As we work across several time zones, occasional flexibility around hours may be needed. Flexibility should work both ways, and we will agree a practical approach within your working pattern.

Whether you are building on your HR experience or returning to work, this is an opportunity to bring your skills to an international business where your contribution will be visible and valued.