HR Advisers

HR Advisers provide pragmatic, commercial, legally compliant and solution-orientated HR advice and guidance to line managers within our client businesses. They coach line managers to address and resolve Employee Relations issues with their teams promptly, in a manner that preserves the manager/employee relationship and builds competency and performance at all levels within the client’s organisation.

Responsibilities

• Providing HR advice and guidance online and by telephone to our clients’ line manager community across the full spectrum of ER issues, including dismissals, grievance/appeals and other complex scenarios.
• Escalating complex, risky or sensitive cases to appropriate colleagues, who may be in-house or sit within the client’s business.
• Proactively and effectively managing ER cases, ensuring that key interventions such as suspensions are kept to a minimum and other case management events are progressed robustly without delay.
• Providing HR advice in line with client-specific service level agreements and business rules. This will include reviewing and tailoring supporting case documents where appropriate.
• Capturing and tracking all advice provided on the in-house case management system.
• Acting as a mentor or escalation point for HR Advisers and HR Assistants, providing supportive guidance on complex cases or taking over cases once they escalate beyond their role scope.
• Coaching in-house colleagues and supporting managers in our client businesses through the management of people issues, including commercially sensitive situations and how to handle the more “difficult conversations”.
• Providing occasional on-site support to our client businesses and attending meetings and supporting line manager briefing events in a manner that is ambassadorial to our company.
• Supporting occasional and ad hoc projects, be they in-house or to support HR transformation within our client businesses.