FirstPort (UK)
Senior HR Business Partner
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Role: Senior HR Business Partner
Location: London/ Luton
Salary: Competitive Salary, Company Car Allowance and Benefits
Contract: Permanent
Hours: Monday to Friday – 9am to 5pm (35 hours per week)
Why FirstPort?
FirstPort is the UK’s leading property management company, caring for our customers’ homes across England, Wales and Scotland. With over four decades of experience and around 3,000 employees, FirstPort works with developers, investors, freeholders and over 1,700 Resident Management Companies. It is one of the Division’s that’s sits under Emeria UK.
By joining us as a Senior HR Business Partner, you will play a pivotal role in achieving our vision:
- Impactful Work: You will directly support FirstPort’s mission to elevate industry standards and provide an exceptional service to our customers.
- Professional Growth: With access to accredited training and development programmes, you will be empowered to reach your potential.
- Supportive Environment: We foster a culture where collaboration and innovation thrive, ensuring you feel valued and supported every step of the way.
- A Future of Opportunity: Be part of a forward-thinking organisation that is shaping the future of residential property management in the UK.
At the core of everything we do are our principles:
- Collaborative: We build strong, trusted relationships, deliver excellent service, and work together to achieve and celebrate shared success.
- Consistent: We stay resilient, uphold high standards, act with professionalism, embrace continuous learning, and deliver reliably.
- Simple: We follow clear, structured processes that reduce complexity, create consistency, and make work efficient and easy to follow.
- Clear: We communicate what is expected, simplify the complex, and ensure ourselves and others stay focused, accountable, and equipped to deliver.
Your Role, Your Impact
As the Senior HR Business Partner, you will act as a trusted advisor to senior leaders within their region or business area, translating the organisational people strategy into practical people plans that support business objectives. The role is responsible for building strong commercial relationships with leaders and delivering people solutions that improve organisational performance, capability, employee engagement and workforce resilience. The Senior HR Business Partner also provides leadership, direction and coaching to HR Business Partners, ensuring effective delivery and strong alignment across the business. The role also works closely with HR Operations and the wider People team to ensure business partnering activity operates within agreed organisational frameworks, standards and processes.
Key Responsibilities:
Strategic People Planning
- Translate the organisational people strategy and business objectives into practical regional and business area people plans
- Advise leaders on the workforce and people implications of business plans and organisational priorities
- Support implementation of organisational people initiatives and ensure actions are embedded within the business
- Use people insight and data to inform decisions, identify trends and provide constructive challenge to leaders
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Workforce Planning
- Lead workforce planning activity within the region or business area
- Identify current and future workforce requirements, skills gaps and resourcing risks
- Develop workforce plans that support operational delivery, growth and transformation
- Ensure workforce plans align with organisational headcount governance and financial parameters
Capability & Skills Development
- Drive capability planning against organisational competency frameworks
- Identify future skills requirements and build plans to address emerging capability needs
- Support learning and development initiatives linked to business and workforce priorities
Talent & Succession
- Facilitate talent reviews and succession planning processes
- Develop succession plans for critical roles using the organisational succession framework
- Identify and support the development of high-potential talent across the region or business area
Organisation Design & Effectiveness
- Lead organisational design reviews and restructuring initiatives within agreed organisational governance and methodology
- Assess organisational effectiveness and recommend improvements to structure, accountabilities and ways of working
- Support leaders through organisational change programmes
Leadership Development
- Identify leadership capability requirements within the region or business area
- Partner with leaders to create development plans for leadership teams, working closely with L&D to implement appropriate development interventions
- Support leadership capability building and succession readiness
- Promote a coaching, accountability and performance-focused culture
Employee Engagement & Culture
- Analyse engagement and people data to support leaders to develop targeted action plans
- Drive initiatives that strengthen organisational culture and employee experience
- Monitor progress against engagement and culture improvement objectives, providing challenge where required
Change & Transformation
- Provide people advice during transformation and change programmes
- Assess organisational readiness and people impacts of change
- Coach and support leaders in delivering sustainable behavioural and organisational change
Workforce Risk Management
- Identify and assess workforce risks relating to capability, succession, retention, leadership and workforce availability
- Provide commercially focused advice on complex people matters within the scope of the role, ensuring appropriate risk management and consistency
- Develop mitigation plans with business leaders
HR Business Partner Leadership
- Provide leadership, direction, coaching and support to HR Business Partners, ensuring strong partnering relationships and effective delivery across all regions and business areas
- Ensure HR Business Partners translate the people strategy into effective business plans and consistent people outcomes
- Work closely with HR Operations to ensure business partnering activity operates within agreed organisational frameworks, standards and processes
- Share insight, trends and business requirements with the HR Director and wider people team to inform organisational priorities
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Key Accountabilities:
- Delivery of regional and business area people plans and organisational people priorities
- Improved workforce capability, succession strength, leadership effectiveness and talent development outcomes
- Improved employee engagement, culture and employee experience outcomes
- Organisational readiness for change and transformation
- Future skills and workforce sustainability and management of risk
- Strong, credible and commercially focused relationship with business leaders
- Quality, consistency and effectiveness of HR Business Partner delivery
Required Skills & Qualifications:
Essential Skills:
- Significant HR Business Partnering experience within a complex organisation
- Strong knowledge of organisational development, talent management and workforce planning
- Experience leading organisational design and change initiatives
- Strong stakeholder management and influencing skills
- Ability to operate credibly with senior leaders and executive teams
- Strong commercial and strategic thinking capability
- Evidence based decision making and data interpretation skills
Desirable Skills and Qualifications:
- CIPD Level 7 qualification or equivalent
- Experience within a customer facing or operational environment
- Experience supporting business transformation programmes
- Experience working across a geographically or operationally diverse organisation
What’s in it for you?
Our customers deserve the best and the same applies to our people. We will provide you with the technology, training and support that you need to do your job well. We offer competitive salaries and a range of benefit packages depending on the grade of your role, such as private medical insurance, pension contributions and life assurance. In addition, we also offer a range of exclusive discounts on extra benefits to help you, and your family make the most of your money, safeguard your future and look after your health, including discounted gym membership for all colleagues.
Diversity
We’re committed to promoting diversity at FirstPort and recruit on merit. We will ensure we make any adjustments that we can to support both through the recruitment and on-boarding process.
Ready to make a difference?
If you’re ready to take the next step in your career and make a difference we’d love to hear from you!
All applicants must be eligible to live and work in the UK without restrictions, and documented evidence of eligibility will be required.
Join us at FirstPort, where we not only manage properties but strive to lead and transform the industry. Together, we can make a difference – for our customers, our colleagues, and the future of residential property management in the UK.
Elevate your career. Reset the standard. Join FirstPort.
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