Forward Role Recruitment
Senior HR Services Manager
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Permanent Up to £65k per annum Good benefits package Norfolk (office & home based)
Forward Role are partnering with a large organisation looking to appoint a Senior HR Shared Services Manager to lead and evolve a high-performing HR Services function. This is a fantastic opportunity for an experienced HR Operations or Shared Services leader to shape service delivery, optimise systems and processes, and play a key role in supporting the wider people strategy.
The Role
Reporting into the Head of HR Shared Services, you'll be responsible for leading a transactional HR Shared Service. You'll drive operational excellence, ensure compliance and governance standards are maintained, and deliver a first-class service across the employee lifecycle. Key responsibilities include:
- Leading, motivating and developing a team of HR Shared Services professionals to deliver a best-in-class service.
- Driving continuous improvement, automation and service transformation initiatives.
- Ensuring robust governance, compliance and risk management across HR operations.
- Optimising HR systems, data integrity and reporting capabilities to support business decision-making.
- Building strong relationships across HR and the wider business, acting as a trusted partner to senior stakeholders.
- Using data and insight to drive performance, influence decision-making and improve colleague experience.
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About You
We're looking for an experienced HR Services, HR Operations or Shared Services leader who combines strategic thinking with a hands-on approach. You'll bring:
- Significant experience leading HR Operations, HR Services or Shared Services teams.
- Strong knowledge of UK employment law, HR processes and GDPR requirements.
- Experience improving HR operating models, processes and controls.
- A track record of delivering change, transformation and automation initiatives.
- Strong HR systems and data reporting expertise.
- Excellent stakeholder engagement, leadership and influencing skills.
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This is a high-impact leadership role where you'll have the opportunity to shape the future of HR Services within a complex, growing organisation. You'll lead a sizeable team, influence senior stakeholders and be instrumental in delivering service innovation and operational excellence.
To find out more, please click the link to apply or contact Alex Wright at Forward Role Recruitment for more details.
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