Policy, Compliance and Safeguarding Culture

• Support the review, development and implementation of HR policies, procedures and guidance so they remain current, accessible and legally compliant.
• Ensure employment practices support equality, diversity, inclusion, safeguarding, safer recruitment, wellbeing and positive organisational culture.
• Maintain awareness of employment law developments and advise the Director of Finance and senior leaders on implications for policy and practice.
• Support organisational compliance with mandatory training, DBS requirements, right to work checks and other HR-related governance requirements.

Learning, Development, Wellbeing and Reporting

• Coordinate learning and development activity, including mandatory training, manager training, induction sessions and staff development records.
• Support staff wellbeing initiatives and contribute to a healthy, inclusive and psychologically safe working environment.
• Prepare HR reports and workforce information for the Director of Finance, senior leadership team and trustees as required.
• Use HR data and feedback to identify trends, risks, gaps and opportunities for improvement in people practice.
• Contribute to organisational change projects, culture development and staff engagement activity where HR input is required.

General

• To work within and promote all of West London Mind’s policies and procedures with particular attention to equal opportunities, data protection, safeguarding and health and safety requirements.
• To work within and promote West London Mind’s values and ways of working.
• To provide written reports and information as requested.
• To attend training and meetings as required, including regular team meetings and staff forums.
• Build and maintain effective working relationships with colleagues, partners, contractors, and external stakeholders.

Person specification

Essential Experience

• Significant experience in a generalist HR role, ideally within a charity, health, social care, public sector or values-led organisation.
• Experience of advising managers and staff on HR policies, employee relations matters and employment processes.
• Experience of supporting casework relating to absence, performance, conduct, capability, grievance, probation and wellbeing.
• Experience of coordinating recruitment, onboarding, safer recruitment checks, contracts and HR administration.
• Experience of maintaining HR systems, staff records and workforce data accurately and confidentially.
• Experience of supporting policy review, implementation and compliance with HR-related processes.
• Experience of working collaboratively with senior leaders, managers and colleagues across different teams.

Essential Knowledge and Skills

• Strong working knowledge of UK employment law, HR policy and good people practice.
• Ability to provide balanced, practical and values-led HR advice, including in sensitive or complex situations.
• Excellent written communication skills, with the ability to produce clear HR documentation, reports, guidance and correspondence.
• Strong interpersonal skills, with the ability to build trust, maintain confidentiality and work constructively with managers and staff.
• Highly organised, with the ability to manage competing priorities, meet deadlines and maintain attention to detail.
• Confident using Microsoft Office, HR systems, spreadsheets and workforce data to support reporting and decision-making.
• Understanding of equality, diversity and inclusion, safeguarding, safer recruitment, data protection and staff wellbeing in the workplace.

Essential Personal Qualities

• Calm, professional and confident when supporting managers and staff with sensitive issues.
• Approachable, fair and able to build positive working relationships across the organisation.
• Discreet and trustworthy, with a strong commitment to confidentiality and professional boundaries.
• Solution-focused, pragmatic and able to balance compliance with compassion and organisational need.
• Commitment to the values and mission of West London Mind.
• Demonstrable commitment to equality, diversity and inclusion.

Qualifications

• CIPD Level 5 qualification or equivalent relevant HR experience.
• Evidence of continuing professional development in HR, employment law, employee relations, equality and inclusion, safeguarding or organisational development.
• Training or knowledge in mental health awareness, trauma-informed practice, safer recruitment or data protection is desirable.

Desirable Experience

• Experience of working in a mental health, charity, health, social care, local authority or voluntary sector environment.
• Experience of supporting organisational change, restructuring, TUPE, consultation or workforce planning processes.
• Experience of producing HR metrics, workforce dashboards or reports for senior leadership or trustees.
• Experience of supporting wellbeing, staff engagement, culture development or learning and development initiatives.
• Experience of working across multiple sites, boroughs or hybrid working environments.

Equal Opportunities Employer

We are an equal opportunities employer; and are proud to employ a workforce that reflects the diverse communities we serve. We welcome applications from all suitably qualified persons from all backgrounds.

Safeguarding and Welfare

West London Mind are committed to creating and fostering a culture that promotes safeguarding and the welfare of all children and adults at risk. Our safer recruitment practices support this by ensuring that there is a consistent and thorough process of obtaining, collating, analysing and evaluating information from and about candidates to ensure that all persons appointed are suitable to work with children and vulnerable adults.

Post Subject to Enhanced DBS Check

This position is subject to an enhanced DBS check.