About Xiatech

Xiatech is the pioneer of Xfuze - the world's first AI-powered composable Integration, Data Management, Analytics and Orchestration Platform. Xfuze innovatively connects systems, creates a single view of data, and delivers actionable insights in one cloud-native SaaS solution. Business, technology, and data teams use Xfuze to shorten time-to-insights, accelerate digital transformation, and extend the value of their existing technology investments.

We're a culture-first organisation. We believe a great working environment leads to a high-performing, motivated team - which is why we offer our people the flexibility to work remotely or from our office in Fitzrovia, Central London.

1. Role Summary

The Senior Implementation Consultant is our highest-level, client-facing delivery position at Xiatech. This is a highly consultative role rather than a project coordination or backlog management function. It requires an experienced specialist to own the intersection of strategic advisory, platform mastery, and commercial delivery governance—and successfully execute it at scale.

You will operate between the Client Partner - who owns the long-term relationship and the Implementation Engineers who configure the platform. Everything in between is yours: scope definition with the technical lead, delivery flow, commercial governance, and client expectation.

In practice, this means orchestrating every party across the engagement - assigning pipeline ownership to Implementation Engineers, running context handoff sessions to ensure nothing is lost between phases, managing the transition from pre-implementation engagement through to active build, and escalating promptly when an engineer is blocked rather than waiting for it to surface.

2. What Makes This Role Different

While many SaaS implementation roles lean heavily into project management, this position offers a much broader strategic scope. Three key factors set it apart:

Commercial ownership: In this role, you'll have true commercial ownership, directly managing a real budget through our Expert Services allowance and shaping project scope by pricing and raising Change Requests. This is a core, high-impact pillar of the daily responsibilities. Prior commercial accountability is key to hitting the ground running here.

Adopt, Don't Adapt: Our platform is robust and fully built. Your role is to act as a strategic partner, configuring the solution to solve complex client problems rather than simply passing custom requirements to our engineering team. As a trusted advisor, you will naturally challenge existing business processes, guide clients toward industry best practices, and lead change management when a workflow adjustment delivers a better outcome than a platform customisation.

The MATCH framework: Rather than following generic Agile methodologies, we drive every engagement through our proprietary MATCH delivery framework: Mobilisation, Architecture, Technical Spec, Construct, and Handover. Each phase is backed by defined gates, artefacts, and governance, granting you complete end-to-end ownership of the delivery lifecycle.

3. Key Responsibilities

3a. Strategic Advising - Trusted Advisor to the Client

• Act as the senior client-facing point of contact across all delivery, functional, and scope matters throughout the engagement lifecycle.
• Challenge client business processes rather than acting as a passive order-taker. When faced with a bespoke request, your mandate is to push back and pivot the conversation: you will require the client to demonstrate the underlying business problem rather than simply accepting the solution they think they need.
• Apply the 'Adopt, Don't Adapt' principle by consistently mapping client requirements to standard Xfuze platform features as the primary approach. Custom development should be treated as an exception-escalated only when a genuine platform gap is proven and thoroughly justified from a commercial perspective, rather than as a default convenience.
• Build trusted advisor credibility by proactively surfacing risks, trade-offs, and alternatives before clients raise them.
• Lead executive stakeholder and steering committee sessions with strong commanding presence. You will confidently advise senior client leadership, constructively challenge assumptions, and deliver complex or difficult messages while protecting and strengthening key relationships.
• Collaborate closely with the Client Partner to proactively identify account expansion opportunities and recognise upsell signals. You will play a vital role in commercial growth, with equal accountability for scope protection and strategic scope expansion.
• Mentor and provide quality assurance for the Junior Implementation Consultants across the practice, championing high delivery standards and supporting their professional growth.