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Senior Import Agent – World Courier Business
Our team members are at the heart of everything we do. At Cencora, we are united in our responsibility to create healthier futures, and every person here is essential to us being able to deliver on that purpose. If you want to make a difference at the center of health, come join our innovative company and help us improve the lives of people and animals everywhere.
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Job Details
Role: The Senior Import Agent is pivotal in supporting all aspects of daily import operations, from initial enquiry through shipment recovery and final clearance, ensuring shipments are handled in a compliant, timely, and professional manner.
Key Responsibilities: Under this role, the Senior Import Agent will:
- Comply with World Courier ((WC)) Standard Operating Procedures (SOP), which include instructions for the reception and shipment of materials.
- Compare received materials with forwarded documentation to verify or flag discrepancies in the WC Packing List.
- Ensure box contents align with described specifications.
- Perform tasks on the Operative System CTM-STAR, covering:
- Inbound, Outbound, Return, and Relocation processes
- Execute relabeling, stock adjustments, balance, and relocation activities within the ** Facility**.
- Work closely with clients, service providers, regulatory bodies, other WC offices, internal departments, Border Force, Port Health, and local customs authorities.
Crucial Skills & Experience: The ideal candidate will demonstrate:
- A strong understanding of customs clearance processes, CDS (Customs Declarations Service), and customs declarations for air and road freight.
- Strong decision-making and communication skills, with the ability to work independently or as part of a team.
- Experience liaising with internal/external stakeholders, including clients, regulatory agencies, and global offices.
- A flexible and adaptable mindset, given evolving customs regulations and compliance requirements.
- Exceptional accuracy, compliance, and customer service standards.
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Working Pattern:
- 8.5-hour shifts averaging a 40-hour workweek (Monday–Sunday, 6 am–midnight).
- Some flexibility in days worked or core hours—discussed at interview.
Responsibilities
- Comply with World Courier(’)s Standard Operating Procedures (SOP), including reception and shipment handling protocols.
- Verify, match, or flag discrepancies between material received and provided documentation (e.g., WC Packing Lists).
- Assemble/confirm box contents as per WC documentation.
- Manage activities in the CTM-STAR system for:
- Inbound, Outbound, Return, and Relocation processes.
- Execute relabeling, stock adjustments, balancing, and relocation in-country.
- Ensure high standards across (accurate, compliant, and timely) import operations.
Stakeholders worked with regularly:
- Clients, service providers, Border Force, Port Health, local customs authorities, and other World Courier offices (domestic/international).
Requirements
Ideal candidates will have:
- Previous experience in logistics, ideally within air or road freight specialisms.
- Strong familiarity with TMS (Transportation Management Systems) tools.
- Exceptional personal and interpersonal relationships.
- Experience liaising with customs authorities, import licensing, or regulatory bodies.
- Proficiency in strong IT skills and documentation management.
- A flexible, independent, and initiative-driven attitude.
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What Cencora Offers
- Full-time positions (availability and benefits contingent on location).
- Aligned to local market practices in Countries outside the US.
- Affiliated Company: World Courier (UK) Ltd.
Equal Employment Opportunity Statement
At Cencora, we uphold equal employment opportunity policies, ensuring support and accessibility for all team members. We provide reasonable accommodations for disabilities after request.
Contact for accommodations: 📞 888.692.2272 or 📧 hrsc@cencora.com. Non-accommodation inquiries are not returned.
Scam Awareness Notice
Fraudulent recruitment scams targeting job seekers are rising. Cencora warns against simple scams—verify opportunities through: 🔹 Company authenticity on Cencora Careers. 🔹 No legitimate employer requests upfront payments or personal details. 🔹 Employees use corporate emails ending in:
@cencora.com@alliance-healthcare.net@alliance-healthcare.co.ukalliance-healthcare.fralliance-healthcare.ro
Report scams immediately to GlobalTalentAcquisition@Cencora.com.
About Cencora
A global pharmaceutical solutions company dedicated to improving lives—humans and animals. We drive networks that ensure timely therapy access worldwide. Opportunities at Cencora are transformative: drive health impact at the center of care.
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