Disrupt
Senior Influencer Account Manager
EC1M 6DX, London
Posted about 14 hours ago
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Senior Account Manager
As a Senior Account Manager at Disrupt, you'll take ownership of influencer marketing campaigns for some of the UK and Europe's most exciting brands. With a focus on larger clients and higher-value campaigns, you'll lead the end-to-end delivery process, from creative ideation and influencer sourcing to execution, reporting, and client relationship management.
You will be both a strategic and creative partner to your clients, helping them maximise their budgets and achieve measurable impact through influencer activity. In addition, you'll be responsible for nurturing and growing client relationships, identifying opportunities for repeat and expanded work, and mentoring junior members of the team to deliver at consistently high standards.
Impact of Your Role
Your work will directly contribute to:
- Client Retention & Growth: Strengthening long-term client relationships through high-quality delivery and proactive identification of upsell opportunities.
- Campaign Excellence: Delivering stand-out influencer campaigns that meet or exceed client KPIs and are recognised for creative and strategic impact.
- Commercial Performance: Supporting revenue growth through retention, upsell, and, where required, contributing to new business success.
- Team Leadership & Development: Mentoring and supporting Account Executives and Account Managers, ensuring they develop their skills and contribute effectively to client work.
- Innovation & Industry Insight: Keeping the team and clients informed of emerging trends, influencer opportunities, and creative approaches that elevate campaigns.
- Operational Efficiency: Demonstrating strong endorsement of agency processes and quality standards, while enhancing internal delivery processes where applicable to ensure scalable, repeatable success across projects.
Responsibilities
Client & Campaign Leadership
- Oversee and manage end-to-end delivery of medium to larger budget influencer campaigns, ensuring timelines, budgets, quality standards, and KPIs are consistently achieved.
- Act as a trusted day-to-day client contact, providing proactive recommendations and addressing challenges with confidence and clarity.
- Lead campaign reporting, distilling data into actionable insights and strategic learnings that strengthen client relationships.
- Uphold delivery processes and ensure projects are effectively managed and tracked in Asana.
Team Leadership & Development
- Guide and support Account Managers and Executives, ensuring best practice in client communication, delivery, and campaign management.
- Review outputs to ensure high standards of quality, accuracy, and creativity, providing constructive feedback where needed.
- Help foster a culture of collaboration, accountability, and continuous improvement within the team.
Strategic Thinking & Insight Application
- Stay ahead of influencer marketing and social trends, applying relevant insights to improve campaign performance and client recommendations.
- Understand clients' broader marketing objectives and help translate them into effective influencer strategies.
- Take an active role in defining campaign KPIs and ensuring measurement frameworks are in place to track success.
- Compile and present detailed performance reports, translating data into insights and recommendations.
Commercial & Client Growth
- Strengthen client relationships through excellent delivery, strategic input, and proactive problem-solving.
- Identify opportunities to optimise campaigns and contribute to upsell and cross-sell discussions.
- Support new business efforts by contributing campaign ideas, case studies, and insight during pitches or proposals.
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AI
- Utilises AI responsibly and ethically in line with company policies, ensuring transparency and trust in its application.
- Champions responsible use of AI, modelling curiosity and confidence in applying tools day-to-day.
- Actively shares learnings and best practices with peers, helping embed AI into team ways of working.
- Identifies opportunities where AI can enhance delivery and client experience.
Company Responsibilities
- Consistently follow company and team processes, ensuring alignment and efficiency across all projects.
- Utilise company platforms (such as Asana, Float, and other internal tools) effectively to manage tasks, resources, and workflows.
- Log time accurately and on schedule, providing transparency and supporting operational planning.
- Promote and uphold Disrupt's values and culture, acting as an inspiring, supportive, and accountable team member or leader.
- Ensure consistent, high-quality service delivery that enhances Disrupt's reputation and strengthens client trust.
- Maintain an up-to-date understanding of Disrupt's technology, products, and services, ensuring these are applied effectively in your role.
- Stay informed of industry standards, innovations, and emerging approaches in digital marketing, applying relevant insights to client and agency work.
Behaviours in Role
- Proactive & Client-Focused: Actively develops relationships and ensures client satisfaction through reliable, value-adding delivery.
- Organised & Reliable: Delivers to deadline, keeps teams aligned, and manages details with precision.
- Forward-Thinking: Anticipates client and campaign needs, identifying opportunities for innovation and improvement.
- Solutions-Oriented: Tackles challenges with a positive mindset, always seeking the best outcome for clients and the team.
- Collaborative Leader: Shares knowledge generously, encourages teamwork, and fosters a culture of accountability and creativity. Acts as a role model for the junior team, providing guidance and support where needed.
Success in Role
Client Retention & Commercial Growth
- Clients renew contracts and increase spend due to consistently strong delivery and trusted partnerships.
- Upsells and repeat business are achieved through proactive relationship management and identification of new opportunities.
- You play a direct role in driving commercial growth and long-term client satisfaction across your accounts.
Campaign Delivery & Excellence
- Campaigns are delivered on time, on budget, and to consistently high standards.
- Performance is tracked and optimised throughout delivery, with insights clearly communicated in post-campaign reporting.
- Campaign stages are clearly documented and managed through internal systems (e.g., Asana) to ensure visibility, efficiency, and alignment.
- Risks and delivery blockers are identified early and resolved with minimal disruption.
- Reports clearly demonstrate measurable success against agreed client KPIs.
Team Leadership
- Junior team members show visible growth and improved delivery under your mentorship and guidance.
- You are recognised internally as a leader who raises standards and contributes to a positive, high-performing team culture.
- Colleagues and departments trust your communication, decision-making, and handovers, viewing you as dependable and collaborative.
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Thought Leadership & Collaboration
- You share knowledge, tools, and learnings regularly to raise capability across the wider team.
- Campaigns demonstrate innovative thinking informed by industry trends, platform updates, and evolving influencer marketing best practices.
Our Interview Process
We value transparency and want you to feel prepared every step of the way:
- Introductory Call: A brief conversation with our People Experience team to learn more about you and your interests. (15-20 mins)
- First Interview: Meet with our Senior Influencer Account Manager and Influencer Account Director to discuss your experience and the role. (45-60mins)
- Final Interview: Showcase your skills through a relevant task and discuss with our Managing Director and Influencer Account Director. (45-60mins)
Perks and Benefits
- Dynamic, Flexible Working 🏠: Work is what we do, not where we do it. We believe in having a working environment where we thrive and can do our best work, whether that is at home, in the office or on the beach.
- Private Medical Insurance 🧑⚕️: We support your health and wellbeing with either a cash pot or enhanced medical insurance to help with both medical and dental needs.
- Financial Wellbeing Coaching 💷: Access to Bippit which provides access to professionally qualified coaches who assist with household financial accounts, budget monitoring, and creating holistic financial plans for all aspects of life.
- 1-1 Counselling & Mental Health Support 🧠: Supporting your mental health, you will have access to six 1-1 sessions of therapy, plus access to self-directed content and frequent live workshops with Oliva for life.
- Subsidised Gym Membership 🤸: Access to a platform of multiple gyms across the UK.
- Enhanced Parental Leave 👶: We offer competitive packages to support our team with big life changes with up to 6 months enhanced primary caregiver pay and 6 weeks secondary caregiver pay.
- Interchangeable Bank Holidays ➡️: We have a global multicultural team, so everyone gets the choice to swap bank holidays to cultural/religious days that are important to them.
- Matchable Partnership 🫶: Two paid volunteering days via Matchable, a platform that promotes social impact by connecting individuals with meaningful community volunteering opportunities
- Work from Abroad 🌍: Up to 30 days a year working from another country.
- Personalised Career Progression 📝: We know that progression is highly individual. You'll have a personalised development plan with meaningful, impactful training opportunities.
- And lots more! ⭐
At Disrupt, we’re passionate about building a team of talented individuals from all walks of life who share the skills and drive to help us achieve our mission. That’s why we’re committed to a hiring process free from judgment, prejudice, or bias. We encourage everyone to apply for our roles—your gender identity, race, ethnicity, sexual orientation, age, or background will never impact how your application is considered. We’re dedicated to fostering an inclusive culture where everyone feels empowered to do their best work, enjoy their journey, and truly feel they belong.
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